Pat Leady Email & Phone Number

Chadds Ford, Pennsylvania, United States

Responsible for all day-to-day activities related to Collections, Loss Mitigation, and Recovery Servicing in the Philadelphia Contact Center. Develop leadership within areas of responsibility and promote a culture of professional development through coaching and mentoring of staff. Proven ability to function and manage at a strategic level to support the ongoing growth and initiatives of the Loan Servicing Department. Work closely with the Risk Department to monitor and develop reporting to ensure policies are strictly adhered to and risk factors are accurately identified. Regularly analyze key performance indicators to provide summaries and root cause analysis of performance trends to Executive Management.

Chadds Ford, Pa

Manage all aspects of loan servicing for a rapidly growing auto loan portfolio representing over $1.2B in subprime receivables. Discuss and review internal controls regularly with associates and management to ensure compliance with all state and federal laws.

Successfully performed all activities related to closing legacy servicing organization during the 2010 economic downturn. Under new ownership, responsibilities included establishing policies and procedures for newly formed organization, transitioning all outsourced servicing operations to corporate headquarters, growing the department to over 40 employees, and becoming licensed to perform 3rd party collection activities on bulk portfolio acquisitions.

Managed and coached 50+ Loan Servicing Employees in the Mid-Atlantic Region representing $2.3B in receivables. Analyzed daily goals and measurements and developed strategic plan to exceed delinquency and loss targets. Served as liaison between customer contact and business centers. Provided monthly recaps to senior management.

Responsible to manage 3 Reporting Analysts, 2 Work Force Managers, and 1 Dialer Manager to ensure accurate and timely delivery of reports locally and across the enterprise, appropriately staff facility for peak work load, and optimize our dialer software to maximize collection efforts.

Responsible for ensuring employees were successful at negotiating customer solutions in line with company policy and procedures. Managed up to 30 collection employees and 4 supervisors.

Responsible for interactive communications with local, state and business inquiries and subpoenas; ensuring that the organization maintains a positive public image in dealing with customer issues. Managed a staff of 6 supervisors. Provides a number of the organization’s communication services to executives and employees.

Monitored and resolved customer issues to ensure high levels of satisfaction and seize business opportunities.

Masters, Business Administration

Bachelor Of Science (Bs), Geo Environmental Science

Activities and Societies: Kappa Sigma, Executive Council Member Wrestling Team