Patrick M. Email and Phone Number

- Manage the strategic approach of ticket sales and new season ticket holder acquisition while supporting the development of new revenue opportunities through sponsorships. - Responsible for the oversight of merchandise and ticket sales at all athletic contests while managing box office manager, staff, and student workers. - Establish revenue goals and growth areas to support the Athletics budget.

- Oversee all aspects of ticketing operations for various events within the Athletics Department and the Houston Field House. - Responsible for managing ticket sales and customer service to ensure efficient and successful ticketing processes. Generate revenue through ticket sales, cultivating season ticket holders and enhancing relationships with existing sponsors.

- Work with existing sponsor businesses to grow and extend their partnerships with the school- Prospecting, scheduling, and conducting initial discovery meetings with new businesses that would benefit from associating with the school - Ideation and collaboration with the General Manager to shape what partnerships between new businesses and the school can look like- Prepare and present PowerPoint proposals to new businesses that thoughtfully story tell what the partnerships can look like- Draft and coordinate agreements, managing all relevant information in division-wide database- Fulfill the terms of agreements that provide advertising, marketing, and promotional benefits to sponsor businesses. This can include platforms such as TV & Radio broadcasts, websites, social media, digital and fixed signage, print media, e-newsletters, fan experiences, event activations, etc.- Collaborate with the General Manager and other team members on game days for sponsor activations as well as the entertainment of current or prospective sponsors- Capture proof of performance examples and provide fulfillment summaries to share with current sponsors- Update new business development activities in the CRM system (currently Salesforce)

- Section and Meeting Liaison of the New York State Bar Association's Local and State Government, Elder Law, Trusts and Estates, and Labor and Employment Law. - Sections are self-sustaining, smaller chapters of the Association which develop initiatives to support members in various legal practice areas. Duties include assisting sections in achieving their goals and objectives, serving as a communications liaison, coordinating program and meeting arrangements, and providing general support.

- Acquire new retail and business members, foster, and deepen relationships with existing members, and help members achieve their financial goals by establishing member appointments, conducting quality Financial Wellness reviews, identifying needs through conversations, and making product/service recommendations.- Ensure delivery of exceptional member service and accuracy, including problem/complaint resolution, through detailed and consistent communications with members, including follow-up.- Support the branch in growing a profitable book of business to achieve individual and team goals, in support of corporate goals.- Develop strong partnerships across the organization, including CCFS Financial Consultants, business banking, mortgage originations/operations, and back-office operations, to increase member acquisition, expand current member relationships, and position CAP COM as a primary financial institution for member.- Develop and support acquisition of new member relationships through community/Foundation involvement and existing member referrals by following up on leads and providing members with service excellence. Actively participate in all sales and service activities, goals, and responsibilities.

- Manage client relationships and renewal process to up sell/cross sell the current membership on the product offerings of Wheels Up. Align with company goals for retention and revenue.- Create long term relationships with the portfolio of assigned members. Meet and greet Members at airports, events, dinners- Proactively assess, clarify, and validate members’ needs on an ongoing basis. Perform analysis on members’ accounts based on members’ historical data to uncover needs on a forward basis and prepare to solutions to generate revenue.- Conduct all welcome calls with members. Integrate onto on boarding process including benefits, events, and offerings. Keep activity and member data updated in operational and CRM systems. Effectively gather and document Member preferences and build individual profiles to aid in developing events and offerings suited to Members preferences

-Engage with fans and provide accurate information about the New York Red Bulls and Red Bull Arena, wristband and credential suite clients, season ticket holders, and premium seating members when entering Red Bull Arena-Provide a high level of customer service-Problem-solve by effectively communicating with guests and manager-Have high energy when engaging fans and directing them to their proper hospitality areas-Assist with player appearances, photo sessions, and autograph sessions with premium seat holders at Red Bull Arena during match days-Welcome and acknowledge all guests, scan tickets, apply designated wristbands/credentials all in a timely, efficient and professional manner

- Provide exemplary service to 900 New York Knicks season ticket accounts, in an effort to maximize retention, cross-sell and up-sell customers into other MSG ticket and hospitality products.- Successfully service, grow and enhance customer satisfaction, while contributing to department wide revenues. Maximize retention and renewal revenues for MSG Teams' franchises via year-round service and relationship-focused efforts to retain and renew existing subscription and partial subscription account clients. - Coordinate the implementation of retention marketing programs, events and service initiatives. Work in conjunction with Account Executives, Sales Team and Premium Team to present new subscription and premium seating opportunities in arena. - Develop and maintain account contact database records related customer service calls, correspondence and seat visits in addition to other retention-related programs. - Foster positive, cooperative internal relationships with departmental co-workers as well as key inter-departmental contacts.

- Sold basketball season tickets, secondary sponsorship, summer camps, groups, and other inventory while identifying new customers.- Renewed and stewarded over 2,000 season ticket/premium seating accounts while providing customer service at Siena Fan Relations Office. - Created and implemented marketing strategies focused on increasing premium, suite and group sales. Handled game day operations that included oversight of student workers, managing groups and hospitality areas during Siena men’s basketball games.- Maintained and built relationships with current and prospective donors to the Premium Seating Program.

- Provided specific customer service to Revolution season ticket holders, ticket purchasers, and provide general customer service for daily inquiries.- Executed proactive customer service campaigns that involve outreach to customers at specific points on a year-round basis.- Assisted the ticket sales staff with service after the sale for their customers including package fulfillment, inquiry resolution, and post-event follow-up.- Served as the primary customer service point of contact for patrons on game days.- Interfaced with the ticket box office on a daily basis to facilitate the timely delivery of tickets and payment processing of checks.- Assisted with the operation and maintenance of the GoldMine CRM database software and Archtics.- Planned and executed season ticket holder events, youth soccer events, training sessions, etc.- Performed various tasks and special projects at the request of the Director of Business Operations and Customer Service.

- Wrote articles on website related to PDL, Super Y, and W-League. Created press releases and selecting Team of the Week honors and updating league statistics. - Covered Major Beach Soccer tournaments from a communications and operations standpoint by conducting interviews, taking photos, shooting video, updating social media, and writing features about tournament events while also assisting in setup, breakdown, and operations of event, including setting up signage for stadium fields.- Assisted U.S. Soccer Marketing Coordinator at CONCACAF Gold Cup matches and practices by collecting quotes from U.S. International players Landon Donovan, Carlos Bocanegra, and Tim Ream for www.concacaf.com while also photo marshalling and assisting in operations and setup of event.

- Assist in the expansion of the New England Revolution’s overall marketing, business development, and soccer operations efforts by developing a college ambassador program and kids club, coordinating mascot appearances, ticketing initiatives, doing extensive research, and creating new ideas for marketing department.- Assist in the preparation of and special soccer events such as soccer fest, tailgate, kids club, as well as game day setup with college ambassadors, ball kids, and service tables on game day.- Assist in team administrative tasks by working varying schedules to reflect the business needs of the company, including nights.