Patma O'Brien Email & Phone Number

London, England, Gb

Greater London, England, United Kingdom

London, Uk

- Developed an HR analytics dashboard in Power BI, focusing on diversity and balance metrics, including detailed visualisations for hiring, promotion, performance, and turnover, segmented by diversity factors. This project provided key insights, informing strategic decisions to promote a more inclusive and diverse organisational culture.- Developed a comprehensive Power BI dashboard for the "Call Centre Trends" project, visualising key performance indicators (KPIs) and metrics to analyse customer and agent behaviour, leveraging resources to enhance data visualisation skills, and delivering tailored insights to meet client specifications.- Developed a Churn Dashboard for the "Customer Retention" project, defining and tracking KPIs to enhance tech support for Fibre Optic customers, boost contract sales by 5%, and increase automatic payments, while providing in-depth analysis on customer demographics, account information, services, contract types, and payment methods to guide retention strategies.- Automated the extraction and ingestion of client data from Google Sheets, seamlessly integrating it into the AWS S3 Data Lake using Airbyte, thereby enhancing data accessibility and storage efficiency.- Scraped and analyzed customer review data for the Airways using Python, uncovering critical insights; efficiently uploaded the data to a database and presented to stakeholders through engaging visualizations in Power BI and Tableau.- Developed and implemented a Predictive Model to identify key factors influencing customer buying behaviour, enhancing strategic decision-making in customer engagement and marketing initiatives.

Bangkok City, Thailand

- Specialized in data ingestion, ETL, ELT, efficiently transferring CSV data from AWS S3 to Snowflake using Fivetran.- Spearheaded data integration and advanced analysis for hedge fund management using AWS S3 and Snowflake, enhancing decision-making through detailed analysis of Fund Data using SQL and Python.- Developed and deployed performance dashboards in Power BI, providing real-time insights into fund performance and market trends, directly supporting hedge fund managers in strategic decision-making and risk assessment.

London, Uk

- Spearheaded the development and deployment of a FastAPI endpoints for a chatbot application for PSU Healthcare Hospital, integrating MongoDB NoSQL Database and Python pandas for efficient data handling, with deployment and testing on Heroku and Postman, showcasing proficiency in backend development, data analysis, and cloud services.- Led Botnoi Voice User Review's data analysis, expertly integrating diverse data with SQL and Python; performed advanced data cleaning, NLP including WordCloud analysis, and statistical analysis; created insightful visualisations with Python and Power BI; and provided data-driven recommendations, effectively communicating complex insights to stakeholders for informed decision-making.- Led a pivotal data analysis project, expertly leveraging AWS S3 for data storage, SQL for data manipulation, Python for advanced analytics, and Power BI for dynamic visual reporting. Utilized Excel for additional data processing and analysis, ensuring comprehensive management and interpretation of complex user and transaction datasets.- Applied Python for developing Machine Learning Models, achieving a 15% improvement in customer retention through effective Churn Prediction. Conducted demand forecasting using Time Series Analysis, contributing to a 10% increase in profit margins by optimizing pricing strategies with insights derived from Excel and Python analyses.

Bangkok, Bangkok City, Thailand

Working as Administrator for Student Union; this included the following responsibilities:• Office administration of Student Union within the university• Contact with students needing help from the Student Union• Presentation and documentation using Microsoft Office

Bangkok, Bangkok City, Thailand

• Perform daily tasks and processes to support the ongoing use of global applications • Monitor data quality with consideration of its impact with other global systems • Assist with the resolution of potential conflicts/issues relating to the database • Review potential duplicate entity records and escalate duplicates to the appropriate parties • Provide assistance to Partners and delegates as well as local risk management teams in global member firms by answering business inquiries regarding risk/compliance systems data • Maintain the information about clients and targets on a daily basis including assignment of approvers, requested client entity restrictions, client additions and changes

Msc, Data Science, 2:1

Master'S Degree, Transport And Logistics Management, 2:1

Bachelor'S Degree, Accountancy

Activities and Societies: Working as Administrator for Student Union; this included the following responsibilities: • Office.

Master'S Degree, Data Science, 2:1