Through interviews with business stakeholders, determined software needs and translated those to detailed user stories for development team to then build.

Support specialist for Strategic Partners team- offered direct support for 2 largest strategic partner accounts, managing software implementations and technical projects- ran triage of potential software defects- managed service requests through various internal engineering teams- completed portal reconfigurations, at clients' requestPremier support for high-touch clients- direct point-of-contact for 5 clients over two years- responded to cases on shortened schedules, per SLA agreements- conducted frequent check-in calls with clients to set priorities and address software questions/concerns

Lead Administrator for Cornerstone on Demand LMS portal - led 30+ system administrators in planning, deployment and maintenance of training content - managed global corporate compliance training program - supported new functionality adoption and general maintenance needsSupported other TM-related projects as needed, including: - classroom instruction and facilitation - functional content development - trainer scheduling and program coordination

Built interactive eLearning courses for QA and warehouse associate training and managed the collection of training retention data. Worked with QA team and product suppliers on various other projects.

Managed a team of editors to ensure proper English spelling, grammar and punctuation and AP Style. Conducted final copy checks on newspaper pages before printing.

Managed two projects over four months as a part of the Talent Management team within the Human Resources Department.