Mathew Payne Email & Phone Number

Manchester, England, United Kingdom

Manchester, England, United Kingdom

Specialist construction, cyber, engineering and technology insurance.

I was responsible for overseeing all aspects of delivering standards and outwards reinsurance operational requirements, as well as conducting regular reporting and analysis. I am tasked with identifying data quality issues that could impact standards and reinsurance, and I lead data quality and IT projects aimed at improving location data analysis and systems integration. In recognition of my early achievements, I was recently awarded the Quarterly Brand Hero award, despite only having been in the role for a few months.

Strategically utilised data and market analytics to identify revenue opportunities and inform decision-making in existing portfolio, creating bespoke reports within Acturis for the BDMs, TLs and SUM.Implemented innovative approaches to maximize new and existing business growth.Ensured excellent customer service through technical excellence and HSB's Customer First approach in all client activities.Built relationships with external stakeholders, proactively engaged with them to maximize opportunities and stay informed of market developments. Fostered a collaborative attitude with BDMs and SUMs to increase lead generation and utilization of the most time-effective ways to trade. Prioritized workloads, supported the E-Trade Team Leader, and achieved the best possible customer outcomes. Conducted account reviews and took action in line with business objectives. Built a culture of high performance within the E-Trading Team and adhered to HSB professional standards. Actively utilised binding authorities, pursued continuous professional development. Provided support and mentorship to less experienced team members, including a full training program that progressed a colleague from an L1 Position to become my replacement after I left the role. Demonstrated strong technical underwriting expertise and market awareness across all product lines, with a strong focus on the Computer Book. Exhibited strong trading capability, built strong broker relationships, possessed critical analytical and reasoning skills, and had an understanding of commercial insurance governance and controls, as well as high-level strategic planning concepts.

Manchester, United Kingdom

As part of RSA's Marine Regional Portfolio Underwriting Team, I specialized in E-Trade business and future technologies. My responsibilities included underwriting cases within agreed processes and risk appetite, contributing to policy wordings, and managing customer and stakeholder interactions to achieve business development and retention targets.I applied my strong analytical, relationship management, and communication skills to develop business relationships with our broker partners. Additionally, I reviewed allocated large, complex, or specialist cases to deliver underwriting decisions and played a major role in managing and developing an agreed portfolio of accounts to maximize profitable revenue potential.I also contributed to the wider development of effective business strategies, priorities, and market propositions, drawing on my knowledge and understanding of local markets, competitors, and accounts. Furthermore, I provided expert advice, guidance, and coaching to less qualified and/or experienced colleagues to raise standards and expertise across the technical community.

Manchester, United Kingdom

• Implemented a streamlined work logging process for the team, resulting in real-time visibility of work allocation and deadlines while eliminating manual data entry and ensuring all work is accounted for.• Established profitable relationships with new and existing brokers, leading to significant growth in GWP, and provided guidance on technical referrals for complex cases, creating customized policy clauses as needed.• Contributed to the development and launch of a new multi-vehicle own goods delegated authority scheme, including policy wording amendments to meet broker and market needs.• Selected as a Trailblazer for RSA's BIG UPGRADE initiative due to knowledge of company IT systems and willingness to share insights.• Participated in Darwin, Digital Ambassador, and Marine Innovation Labs, focusing on technological changes in insurance and the marine industry.• Created a training plan for new starters, mentored a new Level 6 employee, and provided 1-to-1 work shadowing for school pupils.• Identified and reported a fraudulent insurance claim, resulting in a saving of £20,000 by working with RSA's claims and Counter Fraud Unit.• Designed policy schedules for RSA's manual Transit and Haulage eSolutions products.• Identified a potential annual saving of nearly £200K by identifying un/underused software licenses within RSA's UK and European Marine Environment.

Manchester Area, United Kingdom

Identified the best solutions to claims. Proactively managed my own case load of Commercial Claims and achieved settlements in line with agreed claims processes.

Ensured the delivery of the best possible service to customers and third parties.
Organized and used internal and/or external suppliers to ensure repair, replacement and supply of appropriate goods and services to customers and third parties.

Acquired a sound knowledge of RSA's commercial and high net worth motor offerings through continuous learning and on-the-job training.

Manchester Area, United Kingdom

Led various projects for a prestigious and multi-award-winning outsourcing service, including NHS Carers Direct, The City of London’s National Fraud and Cyber Crime Unit, the Careers Service, and UKTV;Achievements and Responsibilities:
• Successfully led the project for NHS 'Carers Direct,' which was awarded the Guardian's Public Sector Award for 'Service Delivery.' Implemented the social media policy for the NHS Carers Direct service and set up various social media outlets, gaining recognition from both the head of the service and the former Labour Minister responsible for setting up the project.• Led and managed multiple projects, including Multichannel Technology & Integration, Online Web Chat Design & Development, Content Marketing, Social Media Marketing, SMS Services, Response Handling & Mailing, and Fulfilment Services.

General Online Administration/Promotion/Journalistic work for erolalkan.co.uk which then developed into the Phantasy Sound Record Label.Roster: Erol Alkan, Daniel Avery, Connan Mockasin, Beyond The Wizards Sleeve, Ghost Culture, Late Of The Pier, Tom Rowlands (The Chemical Brothers), James Welsh, Cowboy Rhythmbox, Babe Terror, U.

Bachelor'S Degree, Business Information Technology, 2:1

Activities and Societies: Chair of the Indie Music Society. Radio Presenter on the University Radio Station.Music and Gig reviews.

Hnd, Business Information Technology, Distinction