Patrick Bolger Email & Phone Number

Remote

Example websites where I am currently active:https://app.stablesecretary.com/users/sign_in (marketing site: https://stablesecretary.com) - development lead.http://hitta.sverigeshundforetagare.se - I am technical co-lead, scrum master and project manager.

Massachusetts

Responsible for development and commercialization of operations of SaaS offering. Directly managed Operations team and Network Consulting team.> Developed commercial operations structure for cloud-based, SaaS offering for mobile network operators providing network analytics and performance visibility.> Achieved compliance with all service SLAs and maintained high customer satisfaction.> Built and directed Operations Team for solution deployment and sustaining operations, resulting in cost-effective structure and 100% customer SLA compliance.> Managed SaaS development and delivery with internal and external partners, including requirements, acceptance, deployment and sustaining (Agile development and DevOps).> Deployed quarterly releases to production app, on time, and with significant added functionality - greatly increasing customer visibility to network performance.> Delivered results via collaboration with Network Consulting (SMEs), SW development, Product Management, Sales and Executive Management to define, sell and deliver to SaaS offering.

> Performed ITIL-based gap analysis and developed improvement plan for critical aspects of a large Healthcare organization's IT processes; including operations change management, incident management and others. > Developed partnerships with multiple offshore development organizations in order to provide cost-effective delivery to clients (for web sites and iPhone apps). Defined, documented and refined the coordination and development processes necessary for efficient collaboration. Client savings estimated at 30%.

Responsible for delivering IT capability necessary to support rapid growth of high-tech company.> Developed strategic information systems architecture and phased implementation plan. Plan reviewed and approved by senior management and Board Audit Committee.> Drove business systems modernization by initiating an ERP replacement project to provide a scaleable and integrated platform for efficient operations and profitable growth. > Developed Sarbanes-Oxley compliance structure for IT, including key controls definition, controls implementation and internal and external audit management. Implemented multiple process improvements. Result was 100% SOX compliance with zero audit findings.> Developed and maintained the Netscout corporate business continuity plan to sustain critical business functions during a disruption. This reduced corporate risk and improved customer confidence.

Ms, Mechanical Engineering

Bs, Mechanical Engineering