Patrick Burke ☁️️ Email & Phone Number

Florida, United States

Hartford, Connecticut, US

• Serve as a Salesforce Developer on a SAFe Agile train to deliver software enhancements for the Digital Transformation project for Service Cloud to manage interactions between members, customer service representatives.
• Use Force.com platform for developing feature-rich and user-friendly Lightning Pages, Aura Components and Lightning Web Components to enhance the SFDC Lightning Experience UI.
• Designed, developed, implemented, and enhance a member dashboard that consists of 9 API callouts to legacy systems for displaying a visualization of member data for users to get a 360 view of the member. The.
• Designed, developed, integrated with Salesforce, and enhance a third-party online webinar provider to enroll, manage, deliver, report, and provide downstream systems with class disposition data for enterprise reporting.
• Designed, developed, implemented, and enhance screen flows that uses custom aura screen components for UI interaction and data validation. The flows finish with sending data to external systems for reporting and data.
• Participated in the analysis, refinement, and development of a POC to migrate Service Cloud (Case centric) functionality to Health Cloud (Person Account) implementation.

Miami, Florida, US

• Migrate 800 users from Salesforce Classic / Lightning to Lightning Experience only and develop enhancements to Sales Cloud, Service Cloud and Communities.
• Use Force.com platform for developing feature-rich and user-friendly Visualforce pages, Lightning Pages, Lightning Components and Lightning Web Components to enhance the SFDC UI.
• Design and develop applications on the Force.com platform using the Apex programming language for controller extensions, apex-based triggers and validation rules.
• Leverage the Salesforce latest release features and functionality to bring solutions that improve business results to the divisions/functions and IT leadership.
• Create and maintain business processes, requirements, and functional specification documentation

Miami, Florida, US

• Served as a Salesforce Developer on a SAFe Agile train to deliver software enhancements for the Digital Transformation project of sales enablement for approximately 9,000 field sales users.
• Migrated 500 inside sales users from Salesforce Classic to Lightning Experience and enhancements to Sales Cloud, Service Cloud, Communities and Einstein Analytics.
• Used Force.com platform for developing feature-rich and user-friendly Visualforce pages, Lightning Pages, Lightning Components and Lightning Web Components to enhance the SFDC UI.
• Designed and developed applications on the Force.com platform using the Apex programming language for controller extensions, apex-based triggers and validation rules.
• Developed dataflows, datasets and dashboards for Einstein Analytics to deliver business value and provide tools for making strategic decisions.
• Enhanced current business processes on the Salesforce.com platform by creating and enhancing workflows, approval processes, validation rules and sharing & security rules.

Coral Gables, FL, US

• Performed configuration and programmatic changes and enhancements on the Salesforce Sales Cloud, Service Cloud, Community Cloud, Marketing Cloud and the Force.com Platform based on the HEDA data model architecture.
• Converted business requirements and business rules into deliverables such as functional and non-functional specifications, use cases, process diagrams, and data flow diagrams.
• Documented and conducted testing of requirements that include functional, regression, user acceptance to verify the business requirements are met.
• Developed and formalized the SDLC process for internal and consultant led development work.
• Developed User Group presentations for Salesforce seasonal releases that provide users with new enhancements that will improve engagement with the platform.
• Integrated Marketing Cloud, Marketing Cloud Connect and Salesforce to create a test environment for development and testing of marketing campaigns using Journey Builder.

Miami, Florida, US

• Documented business requirements and business rules into deliverables such as functional and non-functional specifications, use cases, process diagrams, and data flow diagrams for a capital project to enable the.
• Documented and conducted testing of requirements that include functional, regression, user acceptance to verify the business requirements are met.
• Managed Small Capital and Charge back projects that migrate new functionality and alterations to existing applications in Salesforce using Agile development methodology.
• Prepared documentation and manage Change management process for migrating new projects and support issues into the production environment.
• Created complex SQL queries used to validate data integrations and transformations from source systems to Salesforce platform

• Managed account portfolio of over $1.0 Million annual revenue.
• Gathered and finalized detailed requirements for marketing campaigns.
• Utilized analytical skills and interpretation of data to assess individual campaign effectiveness across all channels and make recommendations for increased effectiveness.

Ramsey, NJ, US

• Developed the business case and implementation strategy for a $375,000.00 technology refresh of a 120+ employee law firm by moving the IT Infrastructure to the cloud for managing business continuity, disaster recovery.
• Identified and analyzed business requirements for Network Infrastructure and Document Management Workflow
• Conducted Cost/ Benefit, GAP and Return on Investment analysis to strengthen business cases.

Exton, PA, US

• Developed the business case and led the stakeholder acceptance of a $195,000.00 technology upgrade in hardware and a content management system for the headquarters and a satellite office of a low-income housing.
• Identified business requirements, activities and deliverables that affected key business processes.
• SFDC super user that developed analytical reports and mentored colleagues.

Harleysville, PA, US

Responsible for the project management of direct response marketing campaigns for clients.

Hialeah, Florida, US

• Managed account portfolio of over $1.3 million in annual revenue.
• Implemented successful student acquisition program for the University of Miami, DCIE that increased enrollment of their Summer Scholars program by 32% since initiation of the marketing program.
• Increased fundraising donations by over 20% for Medical Alumni and Parent class giving solicitations to provide campaign success for University of Miami, Miller School of Medicine.
• Used MS SQL Server and MS Access to update, maintain and extract campaign data.
• Performed database segmentation queries based on demographic, geographic, psychographic and behavioristic attributes while implementing testing through nthing, splitting and A/B variables for print and email marketing.
• Performed regression analysis to evaluate prospect data and optimize effectiveness ofmarketing campaigns.

Master’S Degree, Information Systems

Bachelor Of Science, Marketing