Responsible for all information, analytic, and big data products across multiple divisions for North America and Europe. Leading product innovation teams, process improvements, and people coaching across multiple divisions and locations. Key Leadership and Product Contributions:• Leading machine learning and artificial intelligence projects to drive value and insights from big data back into products to deliver game changing new products and product strategy• Conceive, develop, and implement new data driven product strategies and business cases to improve customer experience, differentiate products and drive the business for years to come• Manage multi-million dollar departmental and project budgets, tracking expenditures to operational plan and creating financial forecasts• Transforming a globally dispersed team of more than 175 people from siloed dysfunction to collaborative performance • Mentoring the next generation of innovative product management leaders for the business

Product management responsibility to drive multiple software development projects and product initiatives from concept design, through business financial analysis reviews, to product launch.Key Leadership Contributions:• Managed departmental budgets, tracking expenditures to operational plan, and created financial forecasts• Redefined product development processes resulting in much clearer definition of products and reduced development costs• Reinvented an existing technician expert community portal, taking it from irrelevance to a strategic product differentiator• Took divided global engineering teams and introduced standards and processes which lead to tighter collaboration and coordination. This effort reduced overall engineering costs and increased the product output of the team• Trained global teams in custom scrum-based agile project management methodology for internal and offshore software development and software quality assurance teams• Oversaw customer service contact center and improved processes by automating metrics

Program and product management leadership which drove multiple software development projects by coordinating internal and outsourced software development, project management and software quality assurance teams.Key Leadership Contributions:• Took over a failing multi-million dollar software development program with several interdependent software development projects and delivered successful product launch on time• Designed, trained, and implemented a custom scrum-based agile project management methodology and project management tools for internal and offshore software development and software quality teams resulting in tighter collaboration with the business and internal teams• Worked with global business units as a product manager to set the feature priority and scope for a multi-project program. Delivered successful field pilot tests and product launches

Set standards and processes for a globally distributed e-commerce software engineering team of twenty software developers and project managers in a fast-paced environment.Key Leadership Contributions: • Project management for cross-functional implementation of new projects with business unit teams, user-interface design teams, software development, and software QA teams• Customized and implemented software development lifecycle (SDLC), waterfall and agile scrum• Introduced and implemented software engineering process groups to drive software development process, software quality standards, software engineering, and project management improvements and standards

Managed eCommerce software engineering team. Revolutionized information delivery to Snap-on’s mobile sales force. Engaged multiple partners and vendors to develop and deliver the extremely successful Snap-on Mobile Information Center.* Product manager for mobile software engineering teams* Designed and delivered innovative business software solutions that immediately improved mobile sales force and mobile field service productivity* Designed and launched Salesforce.com CRM implementation