Client Services Consultant
Danbury, Ct, Us
Support Client with Current Group Move• Maintain average caseload of files per client standards• Engage and assist transferees to address relocation concerns and utilize/maximize relocation benefits. • Maintain high levels of customer service with transferees• Assist with 800# rollover calls• Manage caseload through various reports, i.e. CAD, Referrals Pending, Service Status, etc.• Coordinate with various departments/vendors on relocation benefits to ensure top block service levels, i.e. household goods move, marketing assistance, title/deed, inspection companies, etc.• Manage schedule/self by prioritizing day with calls, contracts, etc.• Work effectively and efficiently to achieve company and personal goals• Cover for other consultants for time off due to sick time, vacations, work travel• Travel to Client Sites, as needed, for One-on-One discussions regarding upcoming relocation/benefits overview