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-Training new hires on the job with a focus to prepare them with every aspect of the job before they are on the sales floor. -Account manager focused on assisting new clients from start to end to get their first sale online using Proxibid's available live auction broadcast technology while maintaining residual business with current clients.
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Director Of Customer ExperienceProxibid May 2012 - PresentNew York, Ny, UsConsultant for top-tier sellers and buyers with a focus on overall customer satisfaction. Increase NPS by capturing customer's feedback, organizing the content into categories for analysis, and then analyzing and acting on feedback. -
Director Of Account ManagementProxibid May 2010 - May 2012New York, Ny, UsAssist the Executive VP of Operation; Responsible for managing the account management division; Delivering strategic, day-to-day management; Forecast and understand current / future business needs; Manage client relationships; Consultant; Review current practices, effectively plan and communicate new solutions.
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Account Management ManagerProxibid Mar 2010 - May 2010New York, Ny, UsSupervise and assist a young Account Management team in a new, continually growing company. Assist Executives and managers on day-to-day processes, projects, and procedures. If possible, always willing to help.
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Account Management SupervisorProxibid Oct 2008 - Mar 2010New York, Ny, Us
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Account ManagerProxibid Dec 2004 - Oct 2008New York, Ny, Us
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Call Center SupervisorProxibid Jun 2003 - Dec 2004New York, Ny, Us
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On-The-Job TrainerMarriott International Jun 1999 - Mar 2003Bethesda, Md, UsTrain new reservation sales representatives, Assist training department, Guide/lead new trainees, Provide Internet support, Internet customer support -
Telemarketing Representative/Financial ServicesWest Telemarketing Mar 1997 - Jun 1998UsProvided customer service, Handled credit card applications and activations, Responded to inbound sales calls
Pat Nguyen Skills
Pat Nguyen Education Details
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University Of Nebraska At OmahaManagement Information Systems
Frequently Asked Questions about Pat Nguyen
What company does Pat Nguyen work for?
Pat Nguyen works for Proxibid
What is Pat Nguyen's role at the current company?
Pat Nguyen's current role is Director of Customer Experience at Proxibid.
What is Pat Nguyen's email address?
Pat Nguyen's email address is pa****@****bid.com
What is Pat Nguyen's direct phone number?
Pat Nguyen's direct phone number is +140250*****
What schools did Pat Nguyen attend?
Pat Nguyen attended University Of Nebraska At Omaha.
What are some of Pat Nguyen's interests?
Pat Nguyen has interest in Florist, Family Friendly Recipes, Life Made Sweeter, Lebron James, Holy Name Catholic Church, The Colony House, Thirst Tea Cafe, Inc, Community, Troypoint.
What skills is Pat Nguyen known for?
Pat Nguyen has skills like Account Management, Leadership, Strategy, Salesforce.com, Sales, Customer Service, Management, Customer Satisfaction, Team Building, Training, Call Centers, Customer Experience.
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