- Member of the Executive Leadership team- Overall responsibility for the delivery of custom-tailored IT solutions and consulting services to federal, state and local government agencies - Manage 2 business practices comprising 40+ staff members: ** Case Management ** Financial Management (ERP - Oracle E-Business Suite) - Clients include DHS, CMS, DOJ, ED, DOI, CFPB, FDA, GPO, USAID, USDA-NRCS, DoD, Dept. of Commerce, Dept. of Navy. IRS, USPTO, EPA, GSA, NOAA- Service Offerings: ** Enterprise Solution Development ** Strategy and Planning ** Hosting ** Managed Services ** Training ** DevOps ** Operations and Maintenance ** Technical Support ** Staff Augmentation

- Practice Director for the Case Management LoB focused on Federal, State and Local agencies - Established and managed the Case Management practice delivering enterprise-scale solutions supporting HR, Loans, Grants and Contractual functions at agencies. The FedRAMP-certified solutions hosted on-premise or in the cloud, track, monitor and manage important functions such as Employee Relations, Labor Relations, Background Investigations, Dispute Resolution, Reasonable Accommodation, Ethics Mgmt., Workers' Comp, Loans Mgmt., Grants Mgmt. and Contract & Acquisition.

Headed the Digital Asset Management (DAM) consulting practice. Primary focus:- Business development and management of the DAM line of business. Clientele spanned Media & Entertainment, Manufacturing, Higher Education, Retail, Non-profit and Federal sectors. - Delivered custom-tailored enterprise-scale ECM solutions that helped customers realize immediate ROI via increased productivity and cost-savings. Our solutions facilitated the creation, management and multi-channel distribution of digital media assets in an efficient and secure fashion.

- Member of hCentive's Senior Leadership team- Oversaw the Professional Services business for Private Health Insurance Exchanges (PHIX) - Responsible for achieving revenue targets and successful implementation of HIPAA- and UX 2014-compliant PHIX solutions for leading Health Insurance Carriers and Brokers- Managed project teams based in USA and offshore- Crafted and instituted a governance and execution methodology for healthcare projects based on PMBOK and healthcare industry best-practices for optimal execution of PHIX engagements- Oversaw the deployment of one of the first successful “Direct Enrollment” solutions in the healthcare industry to enroll individuals/families in Qualified Health Plans (QHP) on the Federally Facilitated Marketplace (FFM) directly from PHIX- Key contributor in sales activities for PHIX and State-based Health Insurance exchanges including RFP responses and presentations

- Oversaw Technical Support and Service operations for two product lines. - Built support teams from the ground-up and established presence in Europe- Reduced open ticket volume by almost 75% within two quarters of taking charge- Led corporate-wide Customer Retention initiative to maximize maintenence revenue across all product lines of the company- Built long-term business relationships via customer outreach; exceeded maintenance revenue projections and achieved renewal rate of over 90% throughout tenure- Program management of large, strategic and at-risk accounts.- Negotiated support contracts with customers and vendors.- Established Premier Support for a major product line generating a new revenue stream of hundreds of thousands of dollars - Revamped, expanded and coordinated product training offerings for clients and partners,increasing revenue by 30%- Marquee clients included Cisco, McDonald's, Comcast, Procter & Gamble, Sony Music, Fox Entertainment, Coors-Molson, Daymon Worldwide, Yale, Smithsonian, Random House, US State Department, Armed Forces Information Service and DIA

- Negotiated and approved Service engagements- Program Management of 35% of active consulting ECM/DAM engagements- Project Management of strategic accounts; grew multiple short-term projects into multi-year, multi-million dollar consulting engagements.- Business and career mentor to the services team comprising project managers, leads, architects and consultants