Pat Olson Email & Phone Number

New England

Massachusetts

Worcester, MA

Worcester, MA

Reporting to the Senior Director of Health System Laboratory Services, served as primary liaison between laboratory customers and UMass Memorial Laboratory personnel to ensure services provided consistently met customer needs. Assigned territory included over 200 laboratory clients throughout Massachusetts and Rhode Island. Clients included solo physician.

Responsible for the OptumHealth Learning Network, a product of OptumHealth Education, which delivers Continuing Medical Education for healthcare professionals through satellite broadcasting. The network had over 1400 facilities nationwide. Responsible for all facets of the network including growth, retention, management of an outside technical service.

Worked on strengthening relationships with existing providers, while concurrently leading efforts expanding services into new and existing markets, including Western Massachusetts, Vermont, and Rhode Island. Provided support to physician and ancillary medical groups in areas of credentialing, electronic data interchange and financial management, as well.

Waltham, MA

• Liaised closely with medical providers to understand and analyze unique medical and pharmacy utilization patterns, and formulate new approaches to consistently reduce costs while improving overall patient care..
• Qualified, reviewed, and approved medical office sites, and performed regular medical chart audits ensuring high rate of compliance with National Committee for Quality Assurance (NCQA) standards.
• Increased enrollment in asthma, cardiac heart failure, and diabetes management programs through effective cooperation and partnerships with physicians and nurse managers.
• Served as presenter for large orientations, and represented company with physician groups and at high profile trade shows.
• Consistently awarded 100% or greater of available bonus dollars based upon proactive leadership and performance.