Patrick Bernard Email & Phone Number

Dubai, Ae

Property Finder (Real Estate Portal)I’m in charge of the Inventory acquisition, Inventory quality and compliance for the group (UAE, KSA, EG, QA, BH). My goal is to ensure that the inventory and its quality stand out as a competitive advantage.As a seasoned Product Director, I excel at building and executing strategic product visions that drive growth and elevate the customer experience within the real estate classifieds sector. With a deep focus on the entire product lifecycle—from ideation to launch and continuous improvement—I ensure products align with market demands and customer expectations.My approach is data-driven, using Generative AI and data science to enhance traffic, listing quality, and user engagement. By leveraging AI, I have optimized SEO, improved property discoverability through refined search algorithms, and increased traffic by 4%. I prioritize product roadmaps collaboratively with product managers, aligning initiatives with strategic goals and delivering impactful solutions tailored to local market needs, including regional property regulations and buyer behaviors.Through strategic partnerships with key real estate players, I expand platform value and ensure scalability, supporting business growth across UAE, Egypt, Bahrain, Qatar, and KSA. As a champion for exceptional customer experiences, I lead efforts to enhance user experience for both property seekers and professionals, balancing technical performance with operational efficiency.My role also includes a strong compliance focus, maintaining high standards across all regulated markets and adhering to guidelines from authorities like DLD, RERA, REGA, and ADREC. I lead a robust team, fostering a culture of data-driven decision-making, and mentoring product managers to align their work with broader business objectives. This commitment to excellence has cemented the platform’s position as a trusted leader in the Middle Eastern real estate market.

Bruxelles, Région De Bruxelles-Capitale, Be

StepStone SA - Head of Product – Big Data PlatformJan 2017 – Present (Brussels)In this role, I am responsible for driving value creation through StepStone’s Big Data Platform, delivering insights and solutions across B2C, B2B, traffic analysis, profiling, and lead generation initiatives. - Drove value creation through a big-data platform, supporting B2C, B2B, market insights, traffic, profiling, and lead generation. - Directed the DaaS division (Data as a Service) with a 3-year vision to support B2B and B2C projects, managing stakeholder expectations and senior leadership - Executed high-impact projects, unlocking substantial value, while implementing strong data governance to improve decision-making (Data Mesh). - Developed and executed the long-term vision for the Big Data Platform, aligning it with business growth objectives. - Collaborated with senior leadership and key stakeholders to identify emerging market trends and translate them into actionable data science, product, and business intelligence initiatives. - Prioritized projects by assessing potential business impact and ensuring alignment with the company’s strategic vision. - Served as the bridge between business and IT, translating complex project requirements for technical teams and overseeing the full implementation lifecycle. - Established and enforced data governance best practices, enhancing data-driven decision-making and optimizing returns across the organization.

London, England, Gb

NGA is an IP lead Servicing Company focused on delivering HR services.For the last three years, I’ve been responsible to design, develop and maintain a worldwide leading HRIS software solution both delivered on-demand (SaaS) and on-premise modes (NGA euHReka and eWS – www.NGAHR.com) based on SAP. The enterprise solution is covering the entire employee life cycle (Attract, Select, Recruit, Develop, and Reward) – Modules part of the solution includes: Workforce Administration, Reporting and Analytics, Recruitment, Performance Management, Succession Planning, Benefits, Compensation and Learning.Amongst others, see here under some of the tasks I’m currently in charge of: - Prepare the product roadmap ahead taking into account both existing client desires and internal sales/operations needs for the future. - Build the budget and the resource staffing for the entire development teams (100+ Developers and testers). This includes the management of off-shoring / In-shoring resources in several countries (BE, PH, SP, US, UK and KL). - Monitor the developments to ensure to ensure delivery on time and on budget. - Ensure development and support of the product localization and compliance due to payroll specific requirements. - Manage developments in a complex environment including multiple systems (e.g. SAP, BW, BO, HR Workspace, ForgeRock). - Balance workload of the teams between quality support (FFR & SLA) and roadmap delivery.• Build and implement a new SDLC (Software Development Life Cycle) adapted to the NGA needs (Agile / Waterfall). - Ensure software security and accessibility for each release. - Ensure proper delivery of the documentation and knowledge transfer sessions.

London, England, Gb

Product Stream Director – During three years, I’ve been responsible to design, develop and maintain a worldwide leading HR software solution both delivered in on-demand and on-premise modes (NGA euHReka and eWS – www.NGAHR.com). Co-owner of the solution, I was responsible to deliver all cross functional modules part of the software: • Process Management (Build as SAP Add-on).• Reporting and Analytics.• Service center management (Case management tool).• Enterprise content management (KM & DM).The entire solution was based is based in SAP where we are adding our own functional layer. Building the solution, the team was managing different technologies and languages such as:• SAP HCM (DSL for recruitment).• BW and BO for the Analytics & Reporting Module.• PI (XI) used to build the exchanging message mechanism (Inclusion Framework).• Java Script and ABAP OO for the eWS solution (Font-end/Backend).• C# (.Net environment) for the case management tool (HR Workspace)

London, England, Gb

I’ve joined Arinso in 2003 and the company has been acquired by Northgate (UK) in 2008 and then by KKR (US) in 2009. During five years, I’ve been responsible to build, deploy and support all service centre technologies required to support the company Business Process Outsourcing (BPO) operations. My mission was to provide the entire infrastructure for a service centre composed by 3,500 service centre agents distributed cross the globe and providing different type of services. Starting in 2003 with three team members, the team grew to 70+ members in 2008.My mission was to:- Select a provider and implement IP telephony / voice mail systems for about 30 offices cross the globe. - Select a provider and implement ACD, IVR and CTI technologies integrated with different backend systems (SAP, CRM, Documentum) - Develop and implement an on-demand multi-customer CRM suite (.Net) containing a case management tool (HR Workspace), a reporting tool, a customer satisfaction survey application, a process management application and an SLA management application. - Select and implement an ECM solution for the service centres. The Employee digital file (Document management) and the knowledge management system has been build using Documentum from EMC and has been integrated with SAP and the CRM in-house solution.

Within GFI BeNeLux and later in Altaline (Spin-off of GFI BeNeLux ) I was responsible to ensure proper delivery of COM and DCOM components able to bring telephony within any application. The goal was to develop and sell components providing CTI (Computer Telephony Integration) within applications such MS-Outlook or Lotus Notes. During this period, I’ve been able to master telephony to computer interactions using different protocols such as TAPI or CSTA on several switch types (Siemens, Ericsson, Cisco, Alcatel, Lucent, etc).

Lotus Notes / Domino certified developer.

Bachelor, Industrial Computer Sciences

Education record