Call Center Manager • Responsible for all hiring, on-boarding and training of new employees• Managed staff of 15-20 people for a call center office• Responsible for weekly production metrics and reports • Managed processing for employee payroll and related Human Resources functions• Monitored the tracking and delivery of national/continental US leads generated from direct mail, web-based, past customer, and telemarketing leads• Managed cloud-based construction management software for trade contractors• Project manager for residential roofing projects

Coordinating the allocation of resources for the Operations Department.Managing Touch Star Automated Call System and personnel for the Insurance Division.Overseeing the tracking, management, and delivery of all leads generated.Maximizing process efficiency by conducting strategic planning for each County and SCF called.Measuring and providing statistical analysis on the overall effectiveness of business campaigns.Managing individual databases for National Care Marketing, American Republic, Pinnacle Benefits Group and Fortis Insurance.Oversee Quality Control Department – This involves working closely with the QA team to maximize the quality of the leads we produce