Patrice Cox Email & Phone Number

St Paul, Minnesota, United States

Boston, Massachusetts, United States

Minneapolis, Minnesota, United States

I am responsible for providing Employee Relations for 300 employees.I consult with employees, and all levels of management, on a full spectrum of employee relations matters.I ensure alignment with DCM Services policies and procedures.I conduct workplace investigations and internal reviews.I oversee leaves of absence, ADA accommodations and Workman’s compensation for all DCM Services employees. I respond to unemployment claims and successfully help the company defend itself against frivolous claims.I conduct New Hire Orientation training to successfully onboard all new employees.I conduct exit interviews to obtain valuable information needed to improve employee retention. I serve on the diversity and inclusion task force

Minneapolis, Minnesota

I provided consultation to over 7,000 corporate and contingent employees on all escalated performance issues, misconduct concerns including discrimination and harassment, documentation best practices, staff reductions, terminations, wage and hour matters and disciplinary action.I advised on reductions-in-workforce, reviewed business cases for accuracy and risk, conducted exit meetings and provided exit materials per the severance plan document.I conducted fact-finding investigations, drafted investigation reports and recommended corrective action when needed.I partnered with business leaders, and colleagues to mitigate risk while still providing practical business solutions in employee related matters.

Saint Louis Park, Mn

I provided consultation to field leadership as a subject matter expert on employee-related issues which included; performance counseling and documentation, interpersonal conflict, clarification of company policy, harassment claims, discrimination claims, social media issues and workplace violence. I also responded to employee complaints and led fact-finding investigations to determine if we could substantiate the concerns. If the concerns were substantiated, I advised management on a course of action to address the issue.

Saint Louis Park, Mn

Greater Minneapolis-St. Paul Area

Triaged incoming calls related to leave of absence (inquiries, initiations, open leaves) from Target teammembers, their family members, Managers and HR. Responsible for responding to general leavequestions, obtaining key information for set up of new leave cases in LOA tracking system, requestingleave policy kits, assigning cases to applicable LOA Processor and documenting the case managementsystem for LOA Processor call backs. Made outbound follow up calls as required and respond to afterhour's messages. Between calls, I worked on various administrative projects, which include, but are notlimited to, updating employment statuses, assisting LOA Processors with case tracking and performingvarious HRIS transactions. Worked with disability vendors employees and warm transferred calls to the client's disability vendor to initiate the disability claim. Facilitated the smooth transfer of information between parties. Used careful discretion to protect the confidential information that I received.

Greater Minneapolis-St. Paul Area

Managed continuous and intermittent FMLA, state, personal, and administrative leaves for the TargetCorporation account. Processed Jury Duty according to state law and Target Policy. Communicated withHR, exempt and non exempt employees to answer their questions regarding FMLA regulations, Stateleave laws, and Target policy. Processed PTO payout to supplement pay for unpaid leave.

Greater Minneapolis-St. Paul Area

Managed FMLA, Short Term disability and Long Term Disability for all US based employees. Followedapplicable processes inclusive of file creation, ascertaining and documenting determinations, overall case management tracking and coordination of benefits. Responsible for administering payroll for allemployees on short term disability. Communicated with active and inactive employees so that theyunderstood their status, pay, and benefits during any phase of their leave or case management process.Answered or directed retiree questions as applicable.

Greater Minneapolis-St. Paul Area

I was responsible for responding to employee questions and inquires about RBC HR policies, time card issues, general payroll questions and employee benefits. Processed miscellaneous payments, processed tuition reimbursements, handled verification of employment requests, and unemployment claims. Provided winning customer service to all internal and external customers. Served as the back up for the Sr. HRSC Administrator in charge of benefits.

Human Resources Generalist Certification

Bachelor'S Degree, Mass Communication And Psychology