Patrice Lewis Email and Phone Number

Supervise and coordinate the development of documents and process improvements within the department to ensure timely response to inquiries and gain efficiencies throughout the area. Ensure timely completion of daily workflow to include wire transfers, stop payment and funds transfers for clients. Monitor daily tracking report to confirm reports, statements and correspondence are downloaded and sent to proper accounting teams.

Managed team of 24 CSR's to respond to customer product and order questions. Place orders and suggest products.

Supervised and supported call center staff in handling electronic access related questions from banks within six of the twelve Federal Reserve Districts around the United States.

• Ensured daily workflow and processing of the Deposit Operations Department, which included deposit account support, balancing and reconciling of related deposit and general ledger accounts, IRA processing, file maintenance, research, adjustments and exception item processing.• Standardized processing procedures needed as a result of three system and backroom consolidations. • Compiled and tracked departmental service level goals; reported to senior management to ensure work and service quality, which was used to determine staffing levels and incentive bonuses.• Researched and compiled data to report monthly overdraft charges for senior management that was used to track adherence to budget goals.• Ensured all reports, film records, CD-Rom and supporting documents were retained and stored within compliance guidelines. Call Center Supervisor (1992 - 2000)Call Center Associated (1988 – 1992)