Oversaw asset and liability tracking through general ledger management, handling 50-60 rentals per month and balancing the fleet's financial health using GAAP bookkeeping and double-entry systems ● Achieved8-13% YOY growth in annual revenue by carefully conducting financial analysis and preparing detailed financial reports that included disclosures of reconciliations and closing period adjustments to clients ● Implemented and managed payroll for a team of 7 employees, ensuring accurate and timely payment while maintaining compliance with local, state, and federal accounting and payroll regulations and policies ● Generated monthly financial reports for a fleet of 15 vehicles, highlighting budgeting, one-time and recurring costs (acquisition, registration, and maintenance) to inform management's revenue generation and operational strategies ● Utilized QuickBooks for general ledger management, gap analysis, and analyzing trends in sales, customer lifetime value, and profit margins, which improved forecasting and identified opportunities for financial improvement ● Achieveda4.8/5 star rating on Turo by developing and executing cost-saving and risk mitigation strategies that improved operational efficiency by streamlining vehicle maintenance, repairs, booking price negotiations

Achieved 225% Year-over-Year sales growth within Cisco FY'11. Responsible for managing the strategic relationships with top accounts, local partners (integrators and telecom service providers) and global alliance partners while growing territory's run-rate, promoting new architectural and industry-oriented solutions, building and executing a strong partner-led territory management strategy.

Coached, led, and developed a team of 22 technical agents and 14 business office agents.Managed the "Privilege Team" assuring customer service for Gold and Platinum customers.Decreased the call back rate from 40% to 21.5% while increasing revenue to 3.25$\callAnalyzed and interpreted Lantern results for the Networking Escalation Process (NEP)Follow up of Employees PGP (Personal Growth Plan)Net Services AgentWindows 2003 Server and Active Directory configuration for NEXXIA userSupport of Value Added Services : Games Mania, Music Match, Voice over IPHome Networking (Linksys Wireless Routers, file and printer sharing)Tier 2 Line Agent* Last level of technical support for SBC Internet Services customers. * Monitor SBC network. * Troubleshoot and fix DSL lines. * Troubleshoot Windows XP / 2000 / ME / 9x, Mac OS X / 9, and Linux computers. * Configure routers and modems remotely for business and residential customers. * Configure and troubleshoot browsers and email clients for customers and staff. * Configure and troubleshoot network software (TCP/IP) and hardware (NICs Cables, Etc.). * Trained and educated DSL users on Internetworking, Email, Spywear/Viruses, and Spam. * Analyzed customer orders for any discrepancies in a CRM environment.

• VB and Excel Programming, creation of the listening application links to an Access date base server.• Created the call center’s Quality and Financial Reports for Director Associates• Implemented training courses to help employees understand how to use new applications• Helped for the implementation of the QMS monitoring system.CSR Montreal call center• Customer service representative. Supported billing and technical issues for Fido Clientele