Sales Success – Consistently achieved a sales average of 93% in 2022 to date with a generation of over $100K in revenue and counting.Customer Satisfaction – Delivered exceptional customer satisfaction with an average feedback rating of 98% with a keen ability to build strong relationships, provide top-quality services, and instill confidence in customers.Team Support – Proactive in hands-on support to staff with interpretation and quality control providing feedback on customer calls to enhance the staff’s knowledge, and improve their service skills to enhance the customer experience and optimize satisfaction.

As an Engineering Database Analyst at Pike Engineering, I was crucial in transforming complex data into actionable insights. Data wrangling: Cleaning, organizing, and structuring diverse datasets from various sources.Database design: Creating efficient and scalable database solutions tailored to specific project needs.SQL queries: Extracting valuable information through advanced SQL queries.Data visualization: Presenting data insights through clear and compelling visualizations.Collaboration: Working closely with engineers, project managers, and clients to understand their requirements and deliver solutions.Recent Accomplishments:Successfully implemented a new database system for a major utility client, resulting in a 20% increase in data processing efficiency.Developed a custom database solution to track and analyze field data, improving project accuracy by 15%.Created a data-driven dashboard that provides real-time insights into project performance, leading to a 10% reduction in project timelines.Project Spotlight: Georgia Power Telephone Pole Database for over 150,000 individual logs and reference photos spanning across the state of Georgia.I spearheaded the development of a comprehensive database to streamline the conversion of Georgia Power telephone pole usage to the NJUNS (National Joint Utilities Notification System.) This innovative solution:Automated data entry and validation processes, saving time and reducing errors.Enhanced data accessibility and analysis capabilities, empowering decision-makers.Improved compliance with industry standards and regulatory requirements.I am committed to driving data-driven innovation and delivering exceptional results by leveraging my strong technical skills and problem-solving abilities.

Client Satisfaction – Proactive in ensuring consistent, high levels of attendee engagement and satisfaction.Distribution Initiative – Project developer for a new program for The Home Depot Foundation’s Military Care Packages that realized a 25% increase in volunteer participation and significant improvement in the efficacy of the program.Recognition – Received the Homer Award in 2015 for Project Planning and Execution of Customer Care Week in the department.

Responsible for entertaining, creating, and curating thoughtful activities/incentive games for the Customer Care division.Daily marketing communications titled "e-blasts" centering around updates within the divisions, a bulletin, daily riddles or quizzes for incentives, and upcoming events. Customer Care week is a THD celebration of the importance of customer service and of the frontline associates and every member of #TeamOrange who serve and support customers on a daily basis. Our team is responsible for the planning and organization of the week of events, marketing, event details, food catering, and Executive Board presentations.

Workshops – Spearheaded design of original workshops in alignment with the core values of the organization for C.A.R.E. (Commitment, Accountability, Respect, and Excellence.). Workshops focused on community service, leadership development, financial literacy, peer pressure, social skills, and relationship building.Workshop Planning – Capably led speaker engagement, scheduling, and logistics that delivered highly attended middle school workshops.

Social Media – Hands-on leader for social media marketing engagement with the development of compelling content to optimize branding and visibility. Produced articles for the website and a blog, “Girls of Promise” to enhance visibility and publicize events. Increased Followers – Successful in 25% increase in social media engagement and followers on all platforms.Girls 2 Women Symposium – Created a digital strategy to optimize the success of the organization and its goals.

Responsible for underserved student life skill development education curriculum presentations. Daily activities revolved around the final exam with weekly quizzes regarding SAT-Prep, college budgeting, financial aid applications, business etiquette, dining etiquette, and interview etiquette. Each test and homework assigned was intended to aid the student's cumulative grade point average (GPA) toward their academic careers. 80% of students earned acceptance into a public, private, or community college at the end of the year. Increasing the program grant assistance by 35%.Communities served at Therrell, Mays, and Fredrick Douglass High school in Atlanta, Georgia.