I am responsible for receiving, responding to and investigating all customer service inquiries regarding orders, shipments and complaints, requiring analysis of each situation and determing the best approach and use of all resources, in order to meet corporate goals.

I am a receptionist / office administrator at Palm Meadows Thoroughbred Training Center. This position involves directing calls to appropriate racing officials,creating, editing and data entry of spreadsheets,and assisting Account Receivables in monthly billing of Horse Racing Stables.

Employed in the criminal division researching and filing court cases in addition to assisting at the main reception desk directing calls to various State Offices.

Account Representative who applies a solutions selling approach, combined withcreative, analytical and practical thinking skills to capture new and maintain existingbusiness with retail owners. Strengths in product positioning, inventory control andproduct shelf life. Core Skills Strategy Development Customer Service Consultative Selling Territory Management Client Relations Inventory Control Product Promotions Complaint Resolution Coaching/Training Negotiation Accomplishments Prepared a competitive analysis and assisted in developing a product marketing strategy for that increased market share and sales of products by 10%. Conducted training on inventory turnover, shelf life expectancy and general ordering guidelines resulting in one retailer increasing their quarterly sales by 30% while simultaneously reducing inventory returns to the company by 80%! Doubled sales within an 8 week time frame and maintained that level of business on a quarterly basis by providing the retailer with a cost benefit analysis customized to meet their individual business needs. Increased sales of product for all retailers by learning and implementing a computerized reporting system, which was used during retail follow-up sales calls and customer sales meetings. Created a marketing strategy that drove traffic to one store increasing sales by 30%; this increase in customer traffic served to improved overall sales and awareness for that particular retailer. Saved the sale of product inventory being delivered to a prominent customer, by resolving a shipment error quickly meeting the customer's delivery expectations. Generated excitement and created awareness for a new brand, by managing promotional marketing events.

managed sales and marketing for a territory consistingof over 200 retail and wholesale accounts. Proven track record that demonstrates self-motivation, organization and initiative to achieve personal and corporate goals.