Patrice Morrison, Mba Email and Phone Number

After years of interest in yoga and reiki energy healing, I decided to follow my passions into a career in holistic wellness, aimed at mental and physical wellness. I believe that yoga, holistic wellness, and education should be accessible to everyone. As the sole proprietor of Black Lotus Yoga & Wellness I offer yoga and meditation classes with a trauma-informed approach, aiming to create inclusive and brave spaces for holistic healing.

-Manage registrations, enrollment, customer support, and promotions for CAST's events, online courses, and credentialing programs.-Responsible for scheduling, staffing, registration, enrollment, college credits, marketing, and promotions for events and online courses.-Responsible for sales projections, monthly/annual revenue, and invoice reporting-Develops systems to increase productivity and streamline operations-Website updates and revisions-Technical support and updates… Show more -Manage registrations, enrollment, customer support, and promotions for CAST's events, online courses, and credentialing programs.-Responsible for scheduling, staffing, registration, enrollment, college credits, marketing, and promotions for events and online courses.-Responsible for sales projections, monthly/annual revenue, and invoice reporting-Develops systems to increase productivity and streamline operations-Website updates and revisions-Technical support and updates for CAST’s Learning Management System (LMS)-New hires onboarding, coaching, mentoring, and training-Nurture relationships and consults with clients to determine how to meet their needs through CAST’s various professional development opportunities. Show less

-Contract development and project management for Professional Learning department-Manage onsite and virtual professional development events (keynotes, webinars, workshops, and courses)-Responsible for registrations, payments, purchase orders, reimbursements, and vendor applications.-Liaison for client and vendor inquires for professional development services.-Survey management to identify opportunities for process improvements and client retention

-Developed proposals on strategies to increase operational efficiency, workflow, and cross functional collaboration between departments.-Responsible for new hire onboarding and training-Exceeded established performance metrics for call and claim volume while maintaining accuracy and customer satisfaction, providing prompt resolutions to claim inquiries.

-Managed a high volume of inbound calls, emails, and customer chats in a fast-paced, inbound call center-Completed auto and home insurance policy applications, quotes, payments, corrections, endorsements, cancellations, and renewals facilitating information flow between policyholders, business partners, and underwriting.-Presented and clearly explained insurance policy options to clients based on their needs and goals.

-Managed a high volume of policy inquiries in a fast-paced, inbound call center ensuring the quality and timely resolution to policy and billing inquiries-Answered a constant flow of customer calls averaging up to 75+ calls a day, providing prompt and efficient resolutions to billing related inquiries- Responsibilities included taking payments, reinstating policies, resolving billing errors, and processing policy service requests for customers and business partners.

Organized and hosted member events and group activities (e.g., birthday parties, family day, and climbing competitions). Supervised climbers and event staff, ensuring all individuals were following safety procedures. Provided customer service and support; advising customers about gym memberships, camp programs, and events.

Planned and implemented developmentally appropriate curriculum to promote social, physical, and intellectual growth for a classroom of children. I observed and reported each child's development through progress reports and documentation. I maintained regular communication with parents and guardians regarding each student's development and progress. I also hosted parent/teacher conferences to review progress reports and assessments.

Researched, prospected, and qualified sales opportunities for a variety of SaaS applications. I scheduled meetings and demos for clients and sales executives, surpassing my monthly goals of providing opportunities to the sales team. I also worked closely with the Marketing Director, managing the social media accounts and writing blogs.

Managed a classroom of up to 19 children while supervising an assistant teacher. I planned and implemented a developmentally appropriate curriculum to encourage the development of social interactions, writing skills, math, language, and fine/gross motor skills. I also completed developmental evaluations and conducted parent/teacher conferences.

Assisted teachers in the infant, toddler, and preschool classrooms, providing supervision and guidance for activities and lessons. Intervened in behavioral incidents and potentially hazardous situations.

Assisted toddlers with various developmental delays, behavioral disorders, and diagnoses on the Autism Spectrum. I provided counseling to families on early intervention strategies. I facilitated playgroup activities to promote fine-motor, gross-motor, and speech development. I also performed educational in-home services visits to clients to provide additional support in a one-on-one setting.