As an operations leader, I have a history of bringing out the best in people, driving innovation, and delivering results in the public and private sectors. I approach my work with a global perspective and partner with stakeholders to solve complex problems and advance their strategic goals. Known as a staunch proponent of open, honest communication, I build and lead high-performing organizations committed to excellence. Understanding that the people who make up any organization are its lifeblood, I develop teams and cultures in which everyone is well-positioned for success.In my current role with CubeSmart, I manage the daily operations for this leader in secure self-storage and moving services in New York City. In this position, I lead a team of 10, handle all logistics, scheduling, and HR issues, and report on a budget that exceeds $6.5M. During my time with the company, my performance has been recognized with multiple accolades, including Manager of the Year and Rising Star awards. Some of the key accomplishments of my career include the following:• Creating SOPs that increased unit sales by 20%.• Integrating customer feedback related to staff engagement to improve CSAT scores from 80% to 95% satisfaction. • Managing a comprehensive building renovation, including relocating 600 customers to new location, achieving 85% retention vs. goal of 70%.If you would like to connect, please contact me at toribiopat@yahoo.com.Core Competencies:Multi-unit Management | Staff Training & Development | Standard Operating Procedure [SOP] Creation Sales Processes | Strategic Planning | Continuous Process Improvement | Budget Planning & Management Vendor Oversight | Negotiations | Resource Allocation