Patricia Anderson, Cpp Email & Phone Number

Memphis, Tennessee, United States

Dallas/Fort Worth Area

Manage administration of payroll for 11.2K employees including daily operations, projects, and process improvements. Selected for assignment in Mumbai, India conducting HR process knowledge transfer from vendor to Nokia centralized HR. Project lead in transition of employee call center from vendor to in-house solution. Created training program and trained employees in HR and payroll policies, practices, processes, and tools. Project lead for communications in transition of 9.2K employees from weekly or semi-monthly pay to bi-weekly pay frequency.• Transitioned 120-plus HR and 40 payroll processes in four months during Mumbai project by analyzing vendor processes against best practices and modifying to Nokia culture, creating process documents, and training Nokia employees.• Reduced operating costs 10% and automated employee self-service improvements by transitioning 2.3K employees to modernized ADP SAP payroll system platform.• Cut payroll vendor costs 15% by transitioning call center to in-house solution that required extensive process gap analysis, training, and documentation.• Created and provided communications, HR portal website, FAQ document published online, and conducted 10 open forum sessions ensuring smooth transition of pay frequency change for 9.2K employees.

Greater Atlanta Area

Managed team of 15 employees supporting payroll processes including data entry, time management, weekly and semi-monthly pay cycles, distribution, and annual tax documents. Collaborated with HR, compensation, benefits, and third-party vendors to ensure pay was accurate, compliant with state, federal, and company policies, and consistently delivered on time. Project lead in modernizing payroll system to ADP SAP platform for 13K employees.• Managed 18-month project to implement new payroll system for managing federal state reporting requirements. Developed methodology for incorporating new policies and processes which generated a cost savings of 18 percent over two years. Other key results included increasing employee satisfaction by 16 percent with improved tools, new technology, and accuracy by automation. • Project lead in development/implementation of enhanced time management system which achieved annual cost savings of 15 percent by decommissioning two outdated systems.• Redesigned pay statement and annual tax summary to meet federal and state requirements while providing improved experience and understanding of documents by employees, reducing payroll-related inquiries.

Atlanta, Ga,

Payroll supervisor and lead for W2 call center for 100K employees, tax and year end expertise. Created and maintained payroll website to support employees in U.S. and Canada.