Patricia Chambers Email & Phone Number

United States

Palm Beach, Florida

Website development, customer relationship management,and social media marketing for various industries including healthcare and real estate. Increased lead generation by 25% which in turn converted to sales, via social media marketing, content and posts, to Facebook, Instagram, Twitter, LinkedIn, Google my Business and website  Supported the brand, created written eye-appealing marketing and sales materials along with client presentations and contract templates Established customer relationship management (CRM) database, developed and monitored drip marketing campaigns and personalized communications to stay "top-of-mind" with prospects Developed on ongoing contract-basis a health care website (healthinclusivellc.com) that accepts appointments and online payment along with associated social media outlets.

Miami-Fort Lauderdale Area

Sales / Customer Service  Delivered excellent customer service for industry partners in execution of new and existing bookings via inbound/outbound calls and email for high-end cruise line, Silversea Maintained CRM system and reservations system while provided superior product knowledge and service to discerning Silversea guests Collaborated with internal departments: inside sales, flights, hotel, transfers, pre and post cruise land programs, special services, and groups among others to facilitate bookings and communicate requests to the appropriate department Participated in organized training and product briefing meetings to improve knowledge base on world destinations, product offerings and promotions available

Miami/Fort Lauderdale Area

 Increased sales by over 20% by conducting over 200 upbeat workshops for the hospitality industry leader for prospect groups, with up to 60 participants per presentation, to increase customer relations, interest and sales Built positive client rapport and trust by facilitating positive, enthusiastic, fun and interactive presentations backed up by in-depth product knowledge Ensured client retention through honest and open communication channels, education on services available, and aspects of usage at an impressive list of world-renounced destinations  Increased effectiveness of sales trainees through training & role-play sessions on the sales cycle: presale preparation, warm-up, discovery, product offering presentation workshop, property/model tour, to close and follow-up  Maintained an excellent work environment and customer satisfaction by portraying to team members and guests a “Count On Me” culture to be attentive, understanding and responsive to their needs and to deliver a great experience

Pompano Beach, Florida

 Conducted face-to-face presentations where established commonality, built rapport with prospective clients, closed and followed-up with customer support Mastered overcoming objections and proper closing techniques - Ex: feel-felt-found, third-party stories, assumptive close, and choice close Generated sales through meeting the needs of the client and attention to the steps of the sale

National Harbor, Maryland - Gaylord National Resort

Managed event logistics and operations. Ensured property events had a seamless turnover from sales to service back to sales. Recognized opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events. With events from 3 to 3,000 participants, managed all aspects of corporate event programs To sell corporate event programs, conducted proposal research and wrote unique proposals Collaborated with vendors and government to provide event services: Audio/Visual, Food/Beverage, Entertainment/Speakers, Security/Medical and Accommodations/Transportation  Facilitated VIP arrivals, departures and private tours Assisted with talent management of internationally known acts, bands, and speakers: “Foreigner”, “Jersey Boys” and “David Axelrod, Senior Adviser to Ex-President Obama” To heighten client market-messaging, organized customized media tours that entailed: acquisition, coordination and supervision of transportation, tour guides and food/beverage

Vienna, Virginia

 Successfully provided over 5-years analytical expertise in IT project management and execution of complex projects, delivered on time, for respected, large-scale, companies throughout the project life cycle from requirements and analysis, system design and development, internal and quality assurance testing to user training and implementation To ensure 100% contract compliance and customer satisfaction, acted as a liaison between stakeholders and vendors where reviewed progress and addressed issue resolution  As an articulate communicator facilitated user requirements meetings and produced user and technical documentation for telecommunications industry leader

Lake Mary, Florida

 Shouldered considerable technical responsibility from design to development of a major Advanced Intelligent Network (AIN) system to implement interactive services for the telecommunications industry Produced thorough and quality user and technical documentation for AIN project Greatly increased my role to assist in managing the team as a result of my willingness to take the initiative in gaining and applying knowledge of AIN standards and compliance Willing to do the extra tasks, set a high team standard as a conscientious and reliable engineer

Bachelor Of Science Management Information Systems (B.S. Mis), Information Technology Project Management, 3.2

Google Ux Design Professional Certification (In Progress)

Certificate, Business Event Management