Patricia Clemente

Patricia Clemente Email and Phone Number

Learning & Development | Talent Development | Multilingual Customer Service Expert | Let's Connect to Unlock Potential @ Salt Services SA
lisbon, lisbon, portugal
Patricia Clemente's Location
Portugal, Portugal
About Patricia Clemente

I'm Patricia, a seasoned professional driven by a passion for learning and development, talent management, leadership and problem-solving. My career has been a journey of growth and diverse experiences.Throughout my career, I've had the privilege of leading multicultural teams and providing strategic consultancy. These experiences have shaped my professional outlook, and I take pride in improving team productivity, resolving conflicts, and maintaining high-quality standards.In my current role as a Team Leader at Salt Services, I focus on optimizing team performance and fostering collaboration. I've been recognized for my leadership and contributions to cross-functional cooperation.My skills span from team management, customer relationship management and process optimization. Beyond work, I'm passionate about traveling and adventure.I'm excited about future opportunities and new connections. Let's connect to explore potential collaborations or simply share insights in talent development, leadership and innovative solutions. Feel free to reach out and connect. Let's embark on this professional journey together. 📩

Patricia Clemente's Current Company Details
Salt Services SA

Salt Services Sa

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Learning & Development | Talent Development | Multilingual Customer Service Expert | Let's Connect to Unlock Potential
lisbon, lisbon, portugal
Employees:
10
Patricia Clemente Work Experience Details
  • Salt Services Sa
    Team Leader
    Salt Services Sa Jan 2021 - Present
    Lisbon, Portugal
    Transformed an 8-person team into a multicultural team of 22, managing 19 activities, resulting in a 70% productivity increase.Achieved 100% employee retention through conflict resolution and cohesive team leadership.Recognized by senior management for contributions to cross-functional cooperation.
  • Salt Services Sa
    Back Office Assistant
    Salt Services Sa Oct 2019 - Dec 2020
    Lisbon, Portugal
    Managed data entry of contracts, insurance, and payment methods for clients.Efficiently obtained and verified client information through email communication.
  • Self-Employed
    Clinical Psychologist
    Self-Employed Jan 2010 - Dec 2020
    Lisbon, Portugal
    Balanced a full-time job with psychology practice.Participated in research in psychodynamic psychotherapy.Volunteered for local institutions.
  • Splendid Approach
    Consultant
    Splendid Approach Aug 2018 - Aug 2019
    Lisbon, Portugal
    Assisted the CEO with comprehensive support, including managing schedules and overseeing financial records.Advised clients on Golden Visa permits, offering clear insights and guidance.Delivered effective language training, enhancing staff linguistic capabilities and cross-cultural communication.
  • Pass Travel - Travel Agency
    Travel Specialist
    Pass Travel - Travel Agency Aug 2016 - Jul 2018
    Lisbon, Portugal
    Designed and marketed tailored travel packages, resulting in a 62% increase in bookings and revenue.Fostered strong partnerships with hotels, airlines, and transportation companies.Led a rigorous recruitment process, assembling a high-performing team of Tour Guides.
  • Teleperformance
    Customer Service Assistant
    Teleperformance Sep 2012 - Jan 2017
    Lisbon, Portugal
    Consistently excelled in delivering exceptional support to clients, earning accolades as the best agent of the month.Proficiently managed customer complaints through email channels, showcasing a customer-centric ethos.
  • Escola Básica Eurico Gonçalves
    English Teacher
    Escola Básica Eurico Gonçalves Sep 2009 - Jun 2016
    Lisbon, Portugal
    Taught English as a Second Language to elementary school students.
  • Air France
    Customer Service Supervisor
    Air France Dec 2000 - Mar 2008
    Lisbon, Portugal
    Advanced from Customer Service Agent to leading the CS team in Portugal.Streamlined processes, resolving a backlog of passenger complaints.Managed complex complaints and disputes, ensuring satisfactory resolutions.Played a strategic role in outsourcing customer service operations.

Patricia Clemente Education Details

Frequently Asked Questions about Patricia Clemente

What company does Patricia Clemente work for?

Patricia Clemente works for Salt Services Sa

What is Patricia Clemente's role at the current company?

Patricia Clemente's current role is Learning & Development | Talent Development | Multilingual Customer Service Expert | Let's Connect to Unlock Potential.

What schools did Patricia Clemente attend?

Patricia Clemente attended Ispa - Instituto Universitário, Ispa - Instituto Universitário, Ispa - Instituto Universitário, Universidade De Lisboa, Universidade Católica Portuguesa.

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