I'm actively pursuing the Google IT Support Professional Certificate, refining skills in hardware, network troubleshooting, operating systems, and various software. My strengths are in adaptability, customer service commitment, and a passion for research—qualities I eagerly anticipate applying in IT support.Adaptability is a hallmark of my professional journey. I transitioned from an employee to a shift leader at BluTaco, where I swiftly adapted. At Brooks Grocery, I efficiently managed daily product lists and delegated tasks. In IT support, the ability to embrace technological changes is paramount, and my adaptable nature equips me to excel.Customer satisfaction is my priority. At Vector Transport, I resolved issues through emails and phone calls, ensuring quick resolutions. In an IT support role, my previous customer service experience will facilitate expedited issue handling and exceptional customer care.I have an inclination for research. At Vector Transport, I thoroughly researched companies and their products, benefiting carrier relationships and future onboarding. Research plays a pivotal role in IT support, where my love for exploration aligns with the ever-evolving technology landscape.