Patricia Dees Email & Phone Number

Edgewater, FL, US

Brentwood, Tennessee, US

Brentwood, Tennessee, US

• Working with employer clients to deliver creative, memorable, innovative, and impactful communication and education campaigns about Healthcare Bluebook to their employees and family members. Spreading the word about.
• Working directly with clients to understand their needs and communication capabilities
• Partnering with account managers to develop communication strategies for our clients
• Presenting communications calendars and campaigns to clients
• Working directly with clients to manage and implement communications campaigns
• Managing Healthcare Bluebook's catalog of print, electronic and multimedia collaterals

Brentwood, Tennessee, US

• Established independent record label and production company.
• Promoted Memphis based artists resulting in national international charting.
• Created all advertizing, website, and packaging for both record releases.
• Administrator for accounting activities, including royalties and tour management.
• Assistant sound engineer, multi-instrumentalist.

Daytona Beach, Florida, US

• Program Manager for automotive marketing company. Supporting large dealership franchises, developing programs to communicate effectively with their customers.
• Collaborating with Engineering, Business Analysts, Strategy and Analytics, Quality Assurance and Account Management as well as Installation/Implementation Teams on product roll outs.
• Developing Business Requirements and tracking project status through lifecycle.

• Consultant hired to conceptualize, test and design processes for initial implementation of a Quality Measures/Analytics product to be used by hospital staff members for the purpose of tracking and improving patient.

• Supported COO and CEO in strategic planning and execution of new initiatives.
• Developed sales and marketing materials, and web-based contracts.
• Designed training programs, test plans and operational processes.

• Administrated all business, marketing, product improvement, program design, customer support, and quality assurance activities.
• Developed all training materials, including videos and technical manuals.
• Developed and maintained knowledge-base and online support tools.
• Designed charting programs for Medical, Dental, and Orthodontic specialties.
• Improved package design, pricing structure, and program features leading to significant increase in sales and revenue.
• Created system analysis process for troubleshooting hardware maladies.

• Supervised customer support, quality assurance, and programming departments with focus on development of superior products and services.
• Developed employee training program and curriculum.
• Created comprehensive user manuals for practice management software.
• Maintained exemplary customer service stats in multiple call centers.
• Designed Implementation Application significantly improving productivity and accuracy in satisfying revenue reporting requirements.
• Established process for routing clients requests through a multi-tiered reporting, voting, and communication system.