Patricia Eagan Email & Phone Number

Greater New York City Area

Increased sales by 53%

Greater New York City Area

Manager for Guerlain Cosmetics and Skin Care. Handled sales, customer service, promotional and special events planning. Recruited, selected and trained eight employees. Coached team of 26 employees for performance management and improvement. Professional networking.

The Westchester, White Plains, N.Y.

Management and sales for $300,000 counter business; increased sale by $34,000; productivity increase of $50,000; Customer Service Award; Customer Relations; Training of associates for increased sales and improved customer service.

Greater New York City Area

Manager for Guerlain Cosmetics and Skin Care. Handled sales, customer service, promotional and special events planning. Recruited, selected and trained eight employees. Coached team of 26 employees for performance management and improvement. Professional networking.

Greater New York City Area

Developed and presented in-house supervisory training programming authority, involving employee complaints, disciplinary action, and crisis situations. Conducted pre-employment and job evaluation interviews for job specification and classification. Acted as liaison between CEO and employees concerning grievance procedure guidelines. Designed exit interview program and implemented needed changes to improve employee retention. Implemented employment retention programs and procedures.Organized employee-assistance program. Supervised Workers’ Compensation, Unemployment Insurance, Disability, Tuition and Pension Programs.

Bachelor Of Applied Science - Basc, Family And Consumer Sciences/Home Economics Teacher Education

Master'S Degree, Counselor Education/School Counseling And Guidance Services