Health Care Group

• Update weekly Test Management Office TMO - Testing Status and adherence to best practice principles. - Prepare weekly spreadsheet data and presentation of Major, Minor, Iterative & Agile project status- Assist with ad hoc requests for project support - Collaborate and communicate with Project Managers for testing updates- Monitor the various testing Phase entrance and exit criteria- Attend weekly group meetings

Managing teams of PwC professionals dedicated to on-site in FL for UAT testing of new product enhancements and code delivery. Host associates in test labs and facilitate manual testing. Review daily test & retest execution efforts, Defect tracking and resolution {VSTS}, test case creation and enhancement as changes arise. Ensure test execution meets daily and weekly targets.

Project QA Lead - Global QA team managing project changes and enhancements. Manage Daily Global Defect root cause analysis and solution meeting with extended teams. Create test artifacts which include Test Plans, Test Scenarios, Test Cases, Traceability Matrix and resource allocation reporting. Provide daily Excel reporting of UAT test case execution, coverage and pass completion to senior management.

Customer Service Associate for the Target Soft Line areas of Women’s, Men’s, Children’s and Infants, Shoes, Infant, Baby and youth productsCollaborated with all Target team members and departmentsPhone system operator for the main storeFitting Room Attendant for all customer needsDuties included keeping all areas clean, product aligned folded and display soft line productsEnsure all customer inquiries were personally addressed and assisted with any requestsEncourage the sale of the Target 5% Red Card to new Target customersProvided exceptional customer service to all Target customers

Manage QA Test efforts within the Stock Plan Services {SPS} Implementation group.

ISS Test Manager for AON Hewitt Client Implementations [H&W, Talent, Payroll]

Project Manager for the Implementation of the SuccessFactors Performance Management System

Responsible for leading all aspects of Quality Assurance on Margin/RISK applications and FDOT/ICS/TOA applicationsManage all areas of testing, resource allocation [PPMC], project estimation, capacity and demand utilizationDeveloped and continue to nurture valued relationships with development partners, business and operations contacts and FMR India partnersManage multi-site team of up to 21 FTE's including FMR India- Manage budget of $4.0 million annuallyKey contributor supporting new business initiatives and working to enhance overall Client ExperienceContinuous process and procedural reviews to achieve ongoing standard testing approach. Best practice advocateProduce quarterly metrics Scorecard for OSG QA teamProvide training and knowledge sharing programs Travel to Global sites

Responsible for leading all aspects of Quality Assurance on Talent Management Suite of products within the HR/Payroll Service offering Products include Compensation Planner, Hiring Management and Performance ManagementManage all areas of testing, resource allocation, project estimation, capacity and demand utilizationKey contributor to new large scale client implementations onto the HR/Payroll ServiceDeveloped and continue to nurture valued relationships with development partners, business and operations partners, FMR India and external VendorsManage multi-site team of up to 22 FTE's including FMR India and external Vendors - Manage budget of $3.5 million annuallyStrong leadership skills in employee development and mentoringMeet multiple project deadlines and ensure expenses are in line with original estimatesParticipating member of IT Transformation QA focus teamContinuous process and procedural reviews to achieve ongoing standard testing approachTravel to multiple sites as requested

Responsible for leading the QA efforts for ongoing HR/Payroll Large Market clients Managed multi-site team of up to 25 FTE's including FMR India and InfosysAssisted with hiring, training and transition plans to migrate the HRP Core testing team from MMK to NCIncreased monthly throughput of changes to code in production Partnered on Six Sigma project to reduce production defect incidents by early detection and root cause analysis. Resulting in a 30% reduction of incidents in ProductionDeveloped key relationships with development partners, FMR India and VendorsImproved process to allow Emergency Change Requests to productionSupported training and knowledge sharing programs with the offshore and remote teamsProject management of Quality Center test case tool

Implementation QA Test Lead for TFAC, ABB, BAC Compensation Planner.

Test Lead for Bank of America Compensation implementation; managed all aspects of testing resource allocation; formal test plans; coordinated writing of UAT and CAT test case suites; managed defect analysis and turnoverHosted and managed on site and remote client acceptance testing for Bank of AmericaTest Lead for BASF and ABB large client integrated payroll implementationsMember of FHRS Implementation Methodologies team on process improvementsCore member of team to improve the overall process of implementing new clients; target reducing time by 50%; achieved for first two pilot clients

Designed new internal business processes and reports Project Manager of Role Scoping initiative resulting in new service modules, improved search capability and improved web performance for client and internal usersCreated business process documents [SRA, SDS and SAT]Designed new process for Gross to Net calculations for improved operational efficiency related to web viewable net resultsTest Lead for The First American payroll implementation [LPS.] Provided direction and management to a Systems Integration Test team and Business Analyst team to meet all client and project expectationsConducted defect triage meetings to ensure timely recycle of code as well as proper accountabilityBuilt collaboration amongst Quality Assurance, Development and Implementation teams

Program Manager for automation proposals as related to annual business goals of the Custom Systems and Solutions Operations groupManage business controls program, write test plans, perform audits and report results to managementImplemented and trained associates on procedures world wide including Europe and Australia. Interfaced with Mfg. Program Managers for timely & accurate SAP part managementProgram team member for re-engineering financial methods and practices on SAP

Management of P&L's, Annual closure of the books for fiscal new year, provide Gross Margin reporting for custom orders.