Patricia Griffin Email and Phone Number

 Project Manager and Business Analyst for implementation of the new Appraisal system Collateral 360. Worked with vendor and business line owner to configure and set up the system to the business needs. Conducted in-house training on the new system and helped the business line owner in the creation of end user procedures. Business Analyst and Configuration Analyst to implement the new Dynamic Loan Application module in the Abrigo/Sageworks system. Worked with various business lines (Commercial Lending and Medical Lending) to setup and configure the new loan application module. Created test plans for the Dynamic Loan Application implementation. Conducted testing along with the business lines. Conducted end user training on the new loan application process.  Created new Special Assets process in the Abrigo/Sageworks platform for the Default/REO business line to have an automated and reportable process. Worked with business line to create a process workflow and then configure the system and conducted testing. Trained end users in the new process and how to utilize the system. Created end user procedures and the necessary management reports.  Help Desk Support for any Abrigo/Sageworks and/or Collateral 360 system or end user issues. Resolved issues by adjusting configurations and/or reaching out to the vendor for assistance when needed.

 Working with several assigned Business Lines to review, data map and program letters for new servicing system implementation onto Black Knight MSP platform through MSP Online Letter Writer (OLLW).  Assist Business Lines with understanding the new system and processes that effect their letters by conducting on-going meetings between Black Knight implementation team, Business Line, and various Print Vendors as well as the various Arvest IT partners. Provide mapping instructions and auto generation triggers as required.  Participate in on going meeting with various Arvest IT partners to piece together the entire SDLC surrounding the letter process and needed interfaces.

 Project Manager/Business Analyst – Project to de-convert PenFed’s mortgage servicing system from Fiserv/LoanServ and convert over to Black Knight MSP mortgage servicing system.  Project Manager/Business Analyst – Project to convert special HELOC’s from Fiserv/LoanServ over to Black Knight MSP mortgage servicing system. Terms of these special HELOC’s were extremely complicated. Worked closely with the business line, testers and Black Knight to ensure that these HELOC’s converted properly.  Project Manager/Business Analyst – Project to set up third party lockbox for mortgage payments that would interface with Black Knight MSP. Project Manager/Business Analyst – Various projects around Encompass loan origination system including setting up new processes and products.  Lock While You Shop Freddie Mac Loan Product Advisor (LPA) automation New FHA Lender  Escrow Holdback process SME on the originations side to ensure that loans board onto Black Knight MSP servicing system with required information and troubleshoot any loan boarding issues.

 Concentration in the Billing and Finance areas.  Followed the Agile methodology. Collaborated with business partners from multiple departments to elicit, document, prepare and manage business requirements package for delivery to vendors. Established meaningful traceability between related requirements.  Documented requirement artifacts.  Worked with various vendors to implement needed interfaces for the gathering and reporting of numerous data points. Triaged daily system trouble tickets submitted by business line for productions issues. Worked with Guidewire Application Developers to determine best course of action to resolve issues and to develop new processes needed by the business line.  Worked with Guidewire Application Developers and Business Analysts to understand how the Guidewire system worked using JAVA.  Interfaced with Business Partners to translate and simplify requirements, ensure requirements are met throughout entire SDLC framework, and verify that the implemented solution meets the requirements. Created QA test plans for Product version changes (i.e. rate changes) as well as Billing and Notice test plans.  Worked with SME’s to ensure adequate test coverage. Interacted with various end user teams during testing to gather feedback on application usability.  Worked with vendor during end user testing to address and retest any issues that may arise.  Assisted the Project Manager in communicating to project stakeholders on project progress and risks.  Provided project support to the Project Manager and reviewed the efficiency and effectiveness of code delivery. Worked with stakeholders to conduct training sessions/demos and to develop manuals/user guides. Identified and articulated the need for requirements change and assessing the impact of the change.

Work with the Correspondent Business Line to interpret and implement Investor/Insurer and Regulatory lending guidelines for various loan products. Configure Black Knight Lending Space system (LOS/Loan Origination System and AUS/Automated Decisioning System) to adhere to regulatory and compliance rules as well as Investor/Insurer guidelines.Pricing/Lock desk configuration and support.Maintain Production as well as test environments with up to date configuration changes. Detailed documentation of system changes. Agile experience.

Analyze, configure and Implement LoanServ Mortgage platform for new and existing clients. Responsible for pre-conversion remote and on-site client assistance to ensure data integrity, which may include third party interfaces.Assists the client to define proper institution parameter and system settings.Document client and internal discussions and decisions.Responsible for assisting clients in writing business specs for custom processes.Assess the client in creating a transition of functionality from the client’s prior system to the LoanServ system assuring same, similar and/or improved functionality.Responsible to assist client in UAT testing.Test new features and functionality of the LoanServ platform.Diagnose and recommend solutions to issues.Create, update and maintain LoanServ training manuals.Provide ongoing client training.Conduct Business Process Reviews to assist clients to better utilize the LoanServ system and business line processes.