Client Care / Human Resources
CurrentLead the overall client and caregiver experience with the Client Care Manager; Caregiver Recruiting; Human Resources: hiring in conjunction with Client Care Manager; Responsible for caregiver experience, moral, and opinion of office; Orientation development and delivery; Upload and enter all information into eRSP; Prepare eRSP weekly claims for invoicing and payroll; Forward / unforward phones and communicate when not in office; Direct Support Team; Fill last minute shifts as needed; Maintain… Show more Lead the overall client and caregiver experience with the Client Care Manager; Caregiver Recruiting; Human Resources: hiring in conjunction with Client Care Manager; Responsible for caregiver experience, moral, and opinion of office; Orientation development and delivery; Upload and enter all information into eRSP; Prepare eRSP weekly claims for invoicing and payroll; Forward / unforward phones and communicate when not in office; Direct Support Team; Fill last minute shifts as needed; Maintain mileage log and expense logs as needed; Caregiver Training in Skills Lab with SYNERGY University; Maintain caregiver compliance (reminders, tasks, expired items, availability); Point of contact for incoming calls to office; Caregiver discipline/development; Update Caregiver contact info; Maintain office supplies; Maintain communications with Client Care Manager & Scheduler regarding hiring needs; Assist Client Care Manager with scheduling and call offs; Assist Co-Owners; Email responded to w/i 24 hours; Phone calls/texts during business hours/same day; Participate in team meetings/conf calls; Harmony in office and work as a team; Report directly to Co-Owners Connie and Shanna - team player with all office personnel Show less