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20 years of progressively responsible roles in within Harvard University. Extensive experience in creating project plans for training and communication, supporting applications, documenting bugs, writing and executing test plans, working collaboratively with vendors, Harvard schools, and individual departments in the implementation of new and upgraded University-wide applications. My expertise includes training delivery and documentation, creation of online simulations, change management strategies and crafting and executing effective communications to my clients. My most recent experience has been working with the Collibra data governance platform. Specialties: HTML, CSS, Adobe Captivate, Articulate Storyline, instructional design & delivery. Specific experience in training PeopleSoft Campus Solutions, Oracle applications, including Hyperion Planning, and some financial management classes. Previous experience in training the Harvard Library staff in using the Ex Libris Aleph Integrated Library System and teaching cataloging standards such as the MARC21 Holdings Format.
Harvard University
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Senior Business Analyst-Training, Communications & Data Governance SpecialistHarvard University Feb 2018 - PresentProvide analysis, training, and support for Harvard University's implementation of the Oracle Analytics Server, the Harvard University Budgeting System (powered by the Oracle EPM Cloud) and other applications in the Harvard University IT Administrative Technology Services. Create and implement University-wide training strategies, communication strategies, & change management documentation. Lead virtual training webinars and facilitate office hours for 1:1 help. Create online training videos, simulations and quick tips using Adobe Captivate, SnagIt and Screencastomatic. Very familiar with providing training support for Oracle financial applications.
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Training & Change Management LeadHarvard University Apr 2014 - Feb 2018Serve as the Training & Change Management Lead for the implementation of PeopleSoft Campus Solutions Student Information System. Create all training materials, lead classes, and oversee development of online modules using the Oracle User Productivity Kit (UPK) training solution. To date provided training for @600 administrative staff creating the course catalog for the Faculty of Arts & Sciences and the Harvard Divinity School, the University-wide implementation of the Student Financials module, and Course Sectioning. Currently developing the training program for the full deployment of the SIS system for 4 additional Harvard schools in the Fall of 2016. Design, create, schedule and deliver training, both in-person and via online simulations.
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Educational Technology & Communications SpecialistHarvard University 2007 - Feb 2014Cambridge, Massachusetts, UsI provided blended learning for Harvard University's financial applications. I created and lead instructor-led classes, created web-based training using Adobe Captivate, authored job aids and work instructions. In addition, I was also responsible for the editing and publishing of the University-wide e-News publication and worked on several communication projects associated with the implementation of new and enhanced financial systems. -
Training SpecialistHarvard University 1999 - 2007Cambridge, Massachusetts, UsSole trainer of the Harvard University Library HOLLIS system. Trained library staff users in all aspects of the Aleph library system, introduced at Harvard in 2002. Communicated systems status and upgrade information to library staff. Served as enhancement coordinator between libraries in North America and the Aleph product owner Ex Libris.
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LibrarianInstitute For Business & Home Safety 1996 - 1999Handled reference questions and selected materials for this nonprofit organization serving the property and casualty insurance industy in providing research and support to reduce losses due to natural disasters.
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Serials/Reference LibrarianEmmanuel College 1993 - 1996Boston, Ma, UsManaged the periodical collection and worked part-time at the reference desk. Selected books in business, politicial science, and religious studies. -
Serials AssistantHarvard Law School 1989 - 1993Checked in new periodicals for library, made claims to vendors for missing issues, created new records in HOLLIS library system and assisted in copy cataloging of new materials.
Patricia Hatch Skills
Patricia Hatch Education Details
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Simmons UniversityLibrary Science -
Suffolk UniversityGovernment
Frequently Asked Questions about Patricia Hatch
What company does Patricia Hatch work for?
Patricia Hatch works for Harvard University
What is Patricia Hatch's role at the current company?
Patricia Hatch's current role is Senior Business Analyst at Harvard University.
What is Patricia Hatch's email address?
Patricia Hatch's email address is pa****@****ard.edu
What is Patricia Hatch's direct phone number?
Patricia Hatch's direct phone number is +161749*****
What schools did Patricia Hatch attend?
Patricia Hatch attended Simmons University, Suffolk University.
What are some of Patricia Hatch's interests?
Patricia Hatch has interest in Librarianship, Social Services, Children, Cooking, Communication, Web Technologies, Education, Reading, Science And Technology, Management Skills.
What skills is Patricia Hatch known for?
Patricia Hatch has skills like Higher Education, Instructional Design, E Learning, Program Management, Project Management, Nonprofits, Editing, Software Documentation, Training, Research, Teaching, Library.
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