Patricia Howard

Patricia Howard Email and Phone Number

CEO & Founder, C Suite Assets - Healthcare Strategic Advisor/ Business Consulting - Private Equity Backed Advisor - Philanthropic Board Member @ C Suite Assets
Patricia Howard's Location
Washington, District of Columbia, United States, United States
About Patricia Howard

Driven by a passion for tackling complexity in a fragmented healthcare system, Howard launched C Suite Assets. Leveraging over 20 years of collaboration with C-suite leaders across finance, clinical operations, strategy, M&A, and technology, she serves as the General Operations expert. Her experience spans all healthcare sectors, from payor and provider to medical, behavioral, dental, and pharmacy operations, offering unparalleled depth and versatility.Howard's career journey began on the frontlines, providing a unique perspective that extends from the ground up to the boardroom. This experience equips her to understand the challenges faced by healthcare providers at every level.Previously, Howard served as the Chief Operations Officer (COO) of Point32Health, a multi-billion dollar health insurance company headquartered in Canton, Massachusetts. In this role, she oversaw enterprise operations strategy development and execution, managing a team of 5,000+ colleagues and service delivery to over 2.2 million members. Her responsibilities spanned Healthcare Services (including Behavioral Health and Pharmacy Care Management), Administrative Operations, Information Technology, Corporate Data & Analytics, Healthcare Quality, Provider Network Partnerships & Management across all markets and products. She also oversaw the Harvard Pilgrim Healthcare Institute and shared services organizations.A passionate advocate for Diversity, Equity & Inclusion (DE&I), Howard has championed initiatives throughout her career, fostering a culture of collaboration. She hosted Mellody Hobson Lucas for a fireside chat on the topic of "The Power of Diversity" and was featured in the May 2020 Anniversary Issue of "O" Magazine.Beyond her corporate experience, Howard has dedicated her time to impactful roles. She served on the boards of non-profits like United Way and Big Brothers Big Sisters. Howard recently shared her knowledge with three start-up companies.Howard attended Upsala College and is a member of the Darden School of Business & Wharton School of the University of Pennsylvania. She also participated in executive leadership programs through the BCBS Association and United HealthGroup and is a member of HFMA. Howard resides with her husband, Carl Howard, a retired NFL Player turned IT executive, and their combined family of five children.

Patricia Howard's Current Company Details
C Suite Assets

C Suite Assets

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CEO & Founder, C Suite Assets - Healthcare Strategic Advisor/ Business Consulting - Private Equity Backed Advisor - Philanthropic Board Member
Patricia Howard Work Experience Details
  • C Suite Assets
    Ceo & Founder
    C Suite Assets Apr 2024 - Present
    Washington, District Of Columbia, United States
    As the CEO and Founder of C Suite Assets, I've had the privilege of leading a team dedicated to transforming healthcare operations. Over the past two decades, my leadership has been defined by a commitment to excellence and a passion for driving impactful change.At the core of our mission is the relentless pursuit of operational efficiency and effectiveness. Through meticulous End-to-End (E2E) Operational Assessments, we identify opportunities for improvement and develop strategies to achieve tangible results.In addition to strategic direction, I've spearheaded initiatives aimed at driving Cost Reduction across clinical and administrative domains. By harnessing technology and implementing streamlined processes, we've optimized resource utilization and achieved sustainable cost savings.Furthermore, I've led our team in navigating the complexities of NCQA Care Management Accreditation, ensuring that our clients not only meet but exceed industry standards while delivering exceptional care.My leadership extends beyond our consultancy to encompass a deep understanding of the broader healthcare landscape. Through collaboration with C-suite leaders and stakeholders across various sectors, I've gained insights into the diverse challenges and opportunities facing the industry.Additionally, I have cultivated strong partnerships with private equity backed firms, providing tailored consulting services to align with their strategic objectives and drive sustainable growth.As we continue to navigate the ever-evolving healthcare landscape, I remain committed to leading C Suite Assets in driving meaningful change and empowering healthcare organizations to thrive.
  • Contractor
    Healthcare Consultant
    Contractor Jun 2023 - Mar 2024
    United States
    I specialize in delivering comprehensive solutions tailored to optimize operational efficiency and effectiveness throughout healthcare ecosystems. My focus lies in conducting meticulous End-to-End (E2E) Operational Assessments, identifying areas for improvement and implementing strategies to drive tangible results. I offer strategic guidance in Product Development and Acquisition, leveraging my insight to facilitate informed decision-making. Furthermore, I excel in driving Cost Reduction initiatives across clinical and administrative domains, harnessing technology to streamline processes and maximize resource utilization. With a proven track record, I navigate the intricacies of NCQA Care Management Accreditation, ensuring organizations meet rigorous standards while delivering exceptional care.
  • Point32Health
    Chief Operations Officer
    Point32Health Nov 2021 - May 2023
    Patricia Howard served as the Chief Operations Officer of Point32Health, a $9.5B health insurance company headquartered in Canton, Massachusetts. In her role as Chief Operations Officer, Howard was responsible for enterprise operations strategy development and execution. As a member of the Executive Leadership Team, Howard has primary responsibility for the direction of Point32Health’s Healthcare Services, including Behavioral Health and Pharmacy Care Management operations, Administrative operations, Information Technology, Corporate Data and Analytics, Healthcare Quality, Provider Network Partnerships and Management, Harvard Pilgrim Healthcare Institute and shared services organizations; including Corporate Integrations, Enterprise Project Management Office and Vendor Acquisition and Management. Howard is responsible for service delivery to Point32Health’s more than 2.2M customers while leading or overseeing all facets of the organizations operations and some 6k colleagues inclusive of extended colleague community. Patricia partners with the corporation’s President of Markets, Chief Legal Officer, Chief Finance Officer, Chief People Officer, Chief Public and Community Affairs Officer and reports directly to Point32Health’s President and CEO.
  • Highmark Health
    Senior Vice President
    Highmark Health Oct 2017 - Mar 2020
    United States
    Served as the senior vice president operations, Highmark Health an $18B Healthplan headquartered in Pittsburgh, Pennsylvania. Responsible for developing and executing on all operational strategies to ensure alignment with organizational strategy and financial and operational performance objectives of the business. Provided leadership to more than 6K employees, management and vision necessary to ensure that the Medical Health Plan and Dental Diversified Businesses had the proper operational controls, administrative and reporting procedures, and operational systems in place to ensure financial strength, operating efficiency and customer satisfaction. Responsible for regulatory compliance related to all operational business processes for all products and lines of business, including all commercial and government-sponsored business and, where applicable, ASP/BPS services purchased by customers of HMHS. These services would be extended to; Blue Cross Blue Shield of Minnesota, North Dakota, Wyoming and Independence Blue Cross. Executive leadership to key operational functions including: Benefits Set-up and Administration, Enrollment and Billing, Claims Processing, Customer Service, Quality and Operational Support activities (Command Center, Operational Analytics) for the Health Plan and Dental Insurance companies. Partnered closely with the CIO, CFO and the Market Leaders to ensure the successful implementation of critical strategic initiatives and to ensure account and customer satisfaction through effective operational administration.
  • Unitedhealth Group
    Senior Vice President, Revenue Cycle Management
    Unitedhealth Group May 2015 - Sep 2017
    Minnesota, United States
    Responsible for leading both E2E Hospital and Legacy Client Operations. As a member of the Executive Leadership team and Senior Vice President of Service Center Operations worked collaboratively with other Optum360 executives and client leaders to ensure optimal service delivery of both Optum360’s onshore and offshore operations. The Senior Vice President Service Center Operations directs all operational activities supporting financial goals, service delivery goals, processes, compliance and IT infrastructure. The Senior Vice President Service Center Operations reviews progress against business case expectations and assures financial and operational risk is properly managed. Parallel with and subsequent to implementation, the Sr. Vice President Service Center Operations is responsible for optimizing the financial performance of the service centers and of the client facilities it serves. The Sr. Vice President Service Center Operations will play an integral role in the development of the future operating platform for Optum360, will manage the transformation of that plan and will play a critical role in the onboarding and realization of the value for each additional customer that will be served by Optum360.
  • Magellan Health
    Senior Vice President Behavioral Health
    Magellan Health Oct 2010 - Aug 2013
    Avon, Connecticut, United States
    Reporting to the President, this is the highest-ranking operations position in the organization. The SVP, Service Operations ensures operational efficiency and compliance by leading the development, design, operation, and improvement of various business units that deliver products and services. Products and services include all products supported by Magellan for its 33 million members, claims, customer service, eligibility, benefit configuration, account implementation, provider and facility network operations, QI & Compliance (HEDIS, NCQA, and URAC), training and audit, process redesign, project management office and medical management. As Senior leader for Service Operations, my duties also include supporting the corporation in meeting its strategic initiatives as it relates to segment profit targets driven by revenue, cost of care and administrative management.
  • Horizon Blue Cross Blue Shield Of New Jersey
    Senior Director Of Operations
    Horizon Blue Cross Blue Shield Of New Jersey Feb 1992 - Oct 2010
    Newark, New Jersey, United States
    Handpicked by CMO and Senior Vice President of parent company to establish an operational foundation for “Healthcare Innovations,” a subsidiary offering groundbreaking models in healthcare value based care management and outcomes. Direct the building of core systems technical capabilities to support providers, consumers, and customers.Spearheaded the creation of an operational infrastructure to enable the company to establish a foothold in the industry; devised processes for a company that focuses on a collaborative approach to reimbursement methodologies, incorporating input from employer groups, hospital groups, and providers.Partnered with executive team to implement company launch; filed for application with BCBSA; designed blueprints associated with four pilots of care models, with plans to expand to 30 pilots in 2011.Developed business and technical requirements; vetted vendors to select appropriate business partners.Managed a portfolio of critical projects for the Healthcare Management Division. Responsible for driving efficiencies by initiating and coordinating large-scale initiatives to meet overall organizational objectives. Also managed the performance of the Chief of Staff’s division including Strategic Planning and Compliance Achievement. This effort would ensure achievement of the division’s strategic goals and priorities.Improved organizational efficiency and minimized costs by identifying improvement opportunities and initiating corrective action plans. Managed operational functions and programs for high-profile national accounts that included Fortune 500 companies such as AT&T, Wyeth Pharmaceuticals, and Pfizer. Ensured highest levels of service while minimizing administrative costs for key product lines including, HMO, Medicare, Medigap, Point of Service, PPO, Direct Access, Par Other, and Blue Card products. Strengthened relationships with accounts that serviced 1.8 million of the company’s 3.6 million members.

Patricia Howard Education Details

Frequently Asked Questions about Patricia Howard

What company does Patricia Howard work for?

Patricia Howard works for C Suite Assets

What is Patricia Howard's role at the current company?

Patricia Howard's current role is CEO & Founder, C Suite Assets - Healthcare Strategic Advisor/ Business Consulting - Private Equity Backed Advisor - Philanthropic Board Member.

What schools did Patricia Howard attend?

Patricia Howard attended Wharton Executive Education, University Of Virginia Darden School Of Business, Upsala College.

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