Patricia Kumar Email and Phone Number

Exceeded monthly collection goal of 3.2M to 3.5M or a team of 2 with a monthly average of 101% in 2022, and 105% in 2023.Identified, researched, and resolved billing variances to maintain systems accuracy and currency.Managed daily operations within department to include deposit operations, and lockbox from 2 banking accounts, daily audit of merchant card payments, assisted in intercorporate netting process and weekly audit of residential cash and credit card transactions.Communicate with Sales team as necessary to facilitate the resolution of AR Issues/Aged Items. Contacted clients with past due accounts to formulate payment plans and restructuring options.Complied and analyzed data for review by senior management to measure portfolio performance.Completed vendor New Vendor registration forms and registration of online billing portals. Directed past due accounts to Collection Company and to attorney for mechanics liens. Uploaded invoices, proposals, credit memos and users for approximately 72 different online billing portals such as Ariba, Service Channel, Coupa, CBREVendorCafe, Corrigo, etc. Monitored many compliance portals to ensure company is current with insurance, safety, and HR policies with Avetta, RMIS, GRMS, RealPage, VendorShield, Compliance Depot, etc.

Answer 10 line reception desk using Mitel software.Greet incoming customers, employees and vendors.Support Service department by taking commercial service calls and dispatching service calls during critical winter season. Support Accounts Receivable department with completing vendor New Vendor registration forms, data entry, sending invoices and W9 information, collecting from customers regarding outstanding invoices, and applying lockbox deposits and merchant cards.Assist Operations Department with New Parts Pricing books, updating customer/addresses database for USPS accuracy. Created documents, internal memos and forms using Microsoft Office and Adobe Acrobat Standard DC software.

• Greeting customers, answering customer questions, solving customer issues, recommending products, emphasizing promotional items, and encouraging the applying for and use of store credit card.

• Conferred with other staff members to plan and schedule lessons promoting learning, following approved curricula.• Established clear objectives for all lessons and projects, and communicated those objectives to children.• Conveyed daily lesson, and social, communication, cognitive and physical development to student’s parents daily and through bi-annual parent partner meetings.• Organized and led activities designed to promote physical, mental and social development, such as games, arts and crafts, music, storytelling, and field trips.

• Earned President’s Club status with $10,000 in sales for two consecutive years.• Cold-called perspective customers to establish relationships and maintained productive relationships with existing customers through follow-up after sales.• Completed documentation for product and service sales.• Filled out expense reports for accounting. • Updated database with customer and sales information.• Marketed business through newspaper, Valpak and door to door sales.• Delivered products to customers in a timely manner.

• Backed-up, maintained and upgraded approximately 30 SQL server databases holding critical banking information regarding Human Resources, Mortgage and Consumer Loans.• Ran help desk for support of all banking databases.• Created databases in Microsoft Access to contain network inventory, purchase orders for the department and Help Desk jobs.

• Liaison between operations staff and programmers in database development from concept stage to implementation of a new Visual Basic based database to track all mortgage operations activity.• Trained Operations staff in the use of and maintained help desk for support of operations database system.• Hired and trained a staff of four closing coordinators. • A specially created position to manage and organize the closing department with an increasing volume of loan closing activity and scheduling.

Manned hotline to answer customer concerns and questions pertaining to the Crestar/Loyola Bank of Maryland Merger.

• Assembled travel arrangements for district salesmen.• Typed proposals and external correspondence.• Created and updated customer executive list for district.• Maintained personnel records for district office.• Submitted and retained expense reports for district salesmen.• Receptionist duties for a 25-line switchboard.

• Reviewed loan applications for credit eligibility.• Maintained computer software for branch office.• Cross-sold retail banking products.• Prepared monthly reports for audit purposes.• Conducted daily analysis of overdrawn drafts.• Opened new accounts (Savings, Money Market, and IRAs).

• Supervised a staff of 8 tellers.• Administered weekly teller meetings to keep abreast of policy and procedure changes.• Reconciled daily transactions of branch office including balancing of general ledger, accounts payable, utilities and the vault cash.• Opened new accounts (Savings, Now, Money Market, and IRAs).• Secured office before opening and closing.• Audited Travelers Checks and Gift Checks• Provided assistance to customers and a team of seven tellers.• Deposited accumulated checks to main branch.• Processed Cash Station Accounts (ATM).• Balanced branch transactions from previous day.• Trained new tellers.• Was responsible for relief of reception and switchboard desk.• Performed data entry routine of savings and checking transactions.