Patricia Lacourse Email and Phone Number

• Managed a team of PI project managers executing the $1M plus effort as part of a company wide effort to provide flexibility in the policy number structure.• Managed the Integration PMO relationship with three Personal Insurance functional teams including monitoring and guiding the teams through required project office deliverables and program level project gates.• Analyzed the budget for the ~$100M annual spend on ~100 projects to ensure all projects remained on budget.• Mentored new members of the Integration PMO team in established PMO processes for management and reporting of program progress cementing consistency and coaching on most efficient workflow.

• Coordinated all aspects of internal and external audit workload including all work assignments performed by the PI IT Compliance team performing multiple concurrent audit project efforts. • Hired and mentored all PI IT Compliance team members.• Designed and conducted training that drove transition of the compliance team from basic processes to a fully mature and continually improving organization.• Simultaneously organized competing priorities driving successful, timely completion of all PI IT Compliance activities.• Coordinated between all PI IT departments and internal and external auditors, strengthening relationships and collaboration/teamwork.• Drive continuous improvements in process and reporting minimizing the impact of audit and compliance activities throughout PI IT.• Coordinate all audit and compliance reporting and communication between PI IT management, Internal Audit, External Audit, and the corporate level compliance team. • Led and participated in continuous improvements of the Liberty Mutual Compliance processes with peers in all business units.

• Managed and performed audit work accepted by Liberty Mutual Internal Audit and E&Y as part of their regular reviews of Liberty Mutual systems.

• Part of a team of project managers and technical architects for the product evaluation, installation, implementation and continuing support of the Liberty Mutual desktop communications software platforms including instant messaging, fax to/from desktop, email, and spam/virus protection.