Patricia Lynch

Patricia Lynch Email and Phone Number

ServiceNow Solutions Architect - Senior Developer Technical Specialist @ Navy Federal Credit Union
Patricia Lynch's Location
West Milford, New Jersey, United States, United States
Patricia Lynch's Contact Details

Patricia Lynch personal email

n/a

Patricia Lynch phone numbers

About Patricia Lynch

Vancouver - CertifiedServiceNow Certified Application DeveloperServiceNow Certified System Administrator ServiceNow Certified Implementation Specialist – Risk and ComplianceServicenow Certified Implementation Specialist – Vulnerability ResponseServicenow Certified Implementation Specialist – Vendor Risk ManagementMicro-Certification Performance AnalyticsMicro–Certification – ServiceNow Platform Subscription ModelMicro-Certification - Flow DesignerMicro-Certification - ATFSkills Summary • Lead the High Level Design and technical solutions for ServiceNow implementation, development and support of Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, Service Catalog, and other Business Applications on the ServiceNow platform. • Deliver end-to-end automated solutions which include architecting the technical implementation of integrations with LDAP, external service desks utilizing Web Services, and designed and implemented the automated processes of importing data from external data sources using JDBC, SFTP, MidServers and other processes.

Patricia Lynch's Current Company Details
Navy Federal Credit Union

Navy Federal Credit Union

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ServiceNow Solutions Architect - Senior Developer Technical Specialist
Patricia Lynch Work Experience Details
  • Navy Federal Credit Union
    Servicenow Solutions Architect - Senior Developer Technical Specialist
    Navy Federal Credit Union Jul 2023 - Present
    Vienna, Va, Us
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  • Patricia Lynch Consulting Services
    Servicenow Technical Solutions Specialist - Senior Technical Developer
    Patricia Lynch Consulting Services Jan 2019 - Present
    Independent Consultant that provides the Creation and delivery of ServiceNow solutions for customers addressing requirements through technical architecture in consideration of process design and technical best practices and standards. Drive the continuous improvements of implementation methodology and service offerings based on client experiences.Qualified IT Professional with 30+years of total experience including 14+ years of experience as a ServiceNow Senior Technical Developer, Administrator and Solution Architect.Excellent verbal and written communication skills - able to present information, status, and issues in a clear and concise manner with the goal of driving to a decision.A passionate, articulate, goal-oriented and dynamic professional with successful background in Requirement Gathering, Technical Documentation, Software Validation, Software Release and experienced Software Developer in ServiceNow .Attention to detail and complex problem solving abilities from operational and technical perspective.Ability to work independently and as part of a team.Aptitude for learning and rapidly mastering new applications and technology.Excellent analytical skills with proficiency in debugging and problem solving.
  • Federal Reserve Bank Ny
    Servicenow Senior Technical Consultant And Senior Developer
    Federal Reserve Bank Ny Apr 2022 - Jan 2024
  • Newrocket
    Servicenow Solutions Architect
    Newrocket Oct 2021 - Aug 2023
    Vista, California, Us
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  • Verterim
    Solution Architect - Senior Technical Consultant – Servicenow Solutions At Verterim
    Verterim Feb 2019 - Aug 2023
    Boston, Ma, Us
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  • Computer Design & Integration Llc
    Senior Technical Consultant – Servicenow Solutions
    Computer Design & Integration Llc Oct 2016 - Jan 2019
    Senior Technical Developer Consultant ServiceNowServiceNow delivery solutions architect and Developer supporting large scale IT Service Management transformation projects including Agile development management, ITIL process design, solution design, technical tool design, and implementation including but not limited to ServiceNow’s IT Service Management, Operations Management, CMDB, Asset Management, Performance Analytics, SecOps.• Support clients in assessing their current IT processes and creating future state roadmaps to help them achieve their business objectives.• Delivered end-to-end solutions which includes architecting technical implementation of ITSM processes, organizing and prioritizing development efforts, interfacing with Stakeholders, process owners and management, and leading technical requirements workshop efforts with both internal and client technical teams.• Development using agile and waterfall methodology and managing the development lifecycle from kickoff to golive for large project teams.• Gather requirements to develop new functionality within best practices framework and in alignment with Business processes and design ServiceNow solutions for new implementations, enhancements to existing implementations, systems integrations, and process automation.• Development activities include creation, customization and modification of application fields, form design, business rules, workflows, client scripts, user roles and groups, access controls, and more on the various system applications such as Incident, Problem, Change, Knowledge, Service Catalog, etc. • Develop integrations to customer’s IT Operations Management tools using ServiceNow workflows, scripting, and web services/REST APIs as required • Prepare all client facing and internal deliverables that are technology related
  • Grant Thorton Llp
    Cyber Risk Servicenow Architect Manager
    Grant Thorton Llp Mar 2018 - Aug 2018
    • Senior Technical Lead supporting large scale IT GRC and SecOps transformation projects including Agile development management, ITIL process design, solution design, technical tool design, and implementation.
  • Kpmg
    Manager Technical Development Servicenow
    Kpmg May 2014 - Oct 2016
    Toronto, On, Ca
    Manager Technical Development ServiceNowLead the High Level Design and technical solutions for ServiceNow implementation, development and support of Incident Management, Change Management, Problem Management, Asset Management, Configuration Management, Service Catalog, and other Business Applications on the ServiceNow platform. Deliver end-to-end automated solutions which include architecting the technical implementation of integrations with LDAP, external service desks utilizing Web Services, and designed and implemented the automated processes of importing data from external data sources using JDBC, SFTP, MidServers and other processes.Lead the development efforts and support the project team in the design, development, and implementation process. Managing system configurations, gathering and documenting user and process requirements, developing workflow customizations, and supporting quality assurance teams.Java Script UIActions, UIPolicies, Business Rules and Client Scripts. Configure ACL’s, create customized Forms, transform maps and import sets, custom reports and all Administration. Work with update sets to move customizations from development to QA for testing prior to moving to production environment. Core Configuration: Applications, modules, forms, lists, related lists, acls, integrationsData Management and implementation design of external data sources including integrations with LDAP and other Web Services. GAP analysis and research of the latest patches, hot fixes, and upgrades and what the impact may be on the customized development that is implemented in the environment. Configure, install and maintain the CMDB for client devices. Implement the Change Management, Problem management, Incident management, Asset Management, Configuration and Software Asset management applications. Cloning instances, installing discovery and MID Servers, enabling Plugins, creating and moving update sets across environments.
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  • Kforce
    Servicenow Systems Implementation Administrator
    Kforce Apr 2014 - May 2014
  • Presidio
    Certified Servicenow Administrator
    Presidio May 2013 - Apr 2014
    ServiceNow Application Implementation AdministratorImplement and install On-Prem instances of ServiceNow for Hi availability and load balancing. Configured LDAP and Nimsoft Webservices integration. Configured Doman Separation.Configure, install and maintain the CMDB for client devices. Implement the Change Management, Problem management, Incident management, Asset Management, Configuration and Software Asset management applications. Experienced in: Cloning instances, installing discovery and MID Servers, enabling Plugins, creating and moving update sets across environments. Configuration of UIActions, UIPolicies, Business Rules, Client Scripts, ACL’s, customized Forms, transform maps and import sets, custom reports and all Administration.
  • Patel Consulting
    Senior Application Systems Analyst
    Patel Consulting Feb 2012 - May 2013
    Supporting all IT based applications for a pharmaceutical Company. Project implementation and Administration support of the Applications that drive the IT Business Basic development, administration and implementation of Service-Now Applications and modules.Configure, install and maintain the Discovery and MID Servers to scan devices across the Global Network and track in the CMDB. Create schedules for Discovery scanning based on Network IP Ranges provided by the infrastructure team. Monitor the Discovery logs and daily schedules for errors that need to be resolved.Implement the Change Management, Problem management, Incident management, Asset Management, Configuration and Software Asset management applications. Experienced in: Cloning instances, installing discovery and MID Servers, enabling Plugins, creating and moving update sets across environments. Configuration of UIActions, UIPolicies, Business Rules, Client Scripts, ACL’s, customized Forms, transform maps and import sets, custom reports and all Administration.System Administration of Concerto, Collabnet Subversion, Mercury Quality Center, Replicon Web timesheet, Service-Now which includes upgrading the software releases, managing users and application support. Writing Technical documentation for the applications, changes, modifications and releases in a controlled regulatory environment.
  • United Parcel Service
    Senior Deployment Management Systems Associate
    United Parcel Service Jan 2005 - Jan 2012
    Responsibilities include Administration of internal and external applications such as IBM WebSphere and Tivoli, a Global Timecard application (J2EE), a Dispatch Planning system (SQL), Package assist application (SQL/.NET), and a Universal Data Capture application (.NET). Integration testing support of desktop, server and application deployments, troubleshooting and resolving 2nd and 3rd level technical issues that arise from deployment integration in the production environments. Applications support including upgrades, installs, patches, and other operational based applications specific to the company. ¬Technical Specialist Enterprise Software Distribution Responsibilities included the support of IBM Framework Tivoli Distributions from Unix/Linux platforms. I consistently performed as a team player for the Enterprise Systems Management Group in supporting distribution activities.Senior Helpdesk Technical Specialist Responsibilities included the support of desktops, laptops, and servers in a Global Call Center. Tools used in this role include: PeopleSoft Enterprise CRM 8.9 Call Center Applications, Netop Remote Control, MS Remote Console, VPN, RSA Secure Tokens, Intranet, Internet, Email Outlook 200X.
  • Reckitt Benckiser
    Service And Delivery Infrastructure Systems Analyst
    Reckitt Benckiser Sep 1993 - Mar 2003
    Slough, Berkshire, Gb
    Service and Delivery Infrastructure Systems Analyst Resolved LAN server performance failures, provided technical support in troubleshooting network operating systems, detecting bottlenecks and implementing strategies to minimize and resolve issuesPlanned the implementation of a Global Intranet system for the Area*Defined project objectives as they lined up to the Business objectivesOutline the Business Goals of the Project Project lead on the migration planning team (cc:mail to Exchange 55) Configured, deployed and managed the Exchange Architecture design for the AreaMonitored the data flow in a multiserver, multisite messaging environment with the MTA Monitoring and troubleshooting NT Services, utilizing Performance Monitor and Network monitorCareer Achievements Implementation: Network Systems Management Performance MonitoringDesigned and implemented performance monitoring and NET-IQ Technical Architecture and supporting processes in support of Area Project Systems Availability Management. Implement deployment the entire AREA. (*Area comprised of North America, Latin America, Canada, and Australia*) Project Lead: Intranet Integration and Deployment Designed and implemented a Technical Architecture and supporting processes in support of Area Project Intranet. Implement plan developed for deployment to the entire Area * Development test environment designed and configured. Project Lead: MS Exchange Global messaging migration deploymentNorth America Team Leader for building the infrastructure servers for migrating to MS Exchange from Lotus cc: Mail environment. Built, migrated and deployed throughout North America and Canada, supporting Latin America sites. Number of sites migrated 25 Logistics centers and 50+ manufacturing sites. Deployment included hardware server and Client replacement and configuration changes.
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Patricia Lynch Skills

Integration It Service Management Sdlc Vendor Management Business Analysis Itil Project Management Program Management Process Improvement Management Account Management It Strategy Strategy Servicenow Certified Application Developer Servicenow Certified Administrator Servicenow Certified Implementation Specialist It Asset Management It Cmdb

Patricia Lynch Education Details

  • Art Institute Of Pittsburgh Online
    Art Institute Of Pittsburgh Online
    Digital Media Graphic Design (Diploma)
  • Chubb Computer Institute
    Chubb Computer Institute
    Network Engineering

Frequently Asked Questions about Patricia Lynch

What company does Patricia Lynch work for?

Patricia Lynch works for Navy Federal Credit Union

What is Patricia Lynch's role at the current company?

Patricia Lynch's current role is ServiceNow Solutions Architect - Senior Developer Technical Specialist.

What is Patricia Lynch's email address?

Patricia Lynch's email address is pl****@****dio.com

What is Patricia Lynch's direct phone number?

Patricia Lynch's direct phone number is (212) 758*****

What schools did Patricia Lynch attend?

Patricia Lynch attended Art Institute Of Pittsburgh Online, Chubb Computer Institute.

What skills is Patricia Lynch known for?

Patricia Lynch has skills like Integration, It Service Management, Sdlc, Vendor Management, Business Analysis, Itil, Project Management, Program Management, Process Improvement, Management, Account Management, It Strategy.

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