Patricia Maina Email and Phone Number

• Assist passengers with self-service check-in kiosks.• Inspect and verify passenger documentation.• Issue boarding passes and reschedule passengers affected by flight interruptions or cancellations.• Manage passenger baggage processing including handling and fee calculation if applicable.• Assist passengers as needed through arrival and check-in processes including support for passengers with special requirements such as unaccompanied minors (UM), VIP passengers and passengers needing wheelchair assistance.• Direct passengers through Customs, Immigration, and quarantine as required• Make public address announcements as required.• Assist colleagues in other areas of the airport to ensure that wheelchairs, strollers and gate-checked bags (cleared through security) are made available for loading upon departure and delivery to passengers upon arrival.• Comply with Kenya Airways Standard Operating Procedures (SOP’s).• Maintain the highest standards of safety and security at all times.• Other duties as assigned.

Voice and Email customer support agent.

• Charged with receiving and welcoming of visitors.• Answering the company phone calls and messages and addressing the queries appropriately and on time• Managing the institutions' social media pages- marketing the various courses offered and giving appropriate and timely information and feedback through social media.• Briefing clients on the courses offered by the institution and taking interested students through the course requirements; academically and financially, career choices, admission process and attachment availability.• Reaching out to previous students for readmission into new or continuation of their study program.• Drafting of official letters and memos (internal and external) • Assisted in the organizing of the institutions’ internal events.• Directing visitors to the relevant offices.• Admission of new students.• Issuing of school fee receipts.