• Manage service providers and vendors effectively, structures relationships with service providers• Process mortgage loan files for government program loans, special conditions, and complex loans• Review loan audit findings, completes and verifies all information entered processing system• Order documents for title requirements and follows up with all requests

• Provided mortgage refinance services to customers across 48 states for refinances up to $3.5M• Ensured Clear to Close list conditions were met to close the mortgage• Request all trust and LLC documentation and submit to the Trust department for approvals• Reconciled and prepared closing package and submitted to the respective title company

• Responsible for the full life cycle of residential mortgages, managing over $5M in residential loans each month from origination to closure.• Perform both mortgage application entry and gathered all supporting new loan documents.• Ensure three-day TRID compliance for all new loan disclosure, loan estimate, and closing disclosure to borrowers.• Gathered all fees, surveys, title work, and create closing files with title companies.• Manage all loans online that includes all mortgages, commercial, and HELOC documents• Sell and Deliver loan packages to FHLB for initial and final certification• Closes all HELOC and second mortgages

• Responsible for servicing $8M in commercial and residential each month to meet closing deadlines.• Manage all aspects of Insurance for over 700 mortgages for homeowners, flood, and PMI.• Prepare Sold File to FHLB, prepared documents, and completed recorded mortgages to FHLB procedures to government standards.• Perform quality control on selected residential mortgages each quarter.• Perform SBA, Participation and FHLB monthly remittance reports.• Gather all lending information to write up and post loans online for team access.• Fulfill daily lending customer requests, including loan payoffs, escrow maintenance.

• Quality Control lead for multiple mortgage types, including Retained, Portfolio, Construction, HELOC, and Modification & Bankers Health Group.• Manage all aspects of insurance, including homeowners, flood, and PMI, for over 1,400 loans valued over $169M, ensuring payments are made to proper insurance companies across multiple states.• Manage and report escrow balances and reporting for all bank serviced mortgages each month• Produce month end insurance reporting, including monthly payouts and cancellations• Ensure all mortgages are properly documented and filed after closing, work with Title companies as necessary to correct any documentation discrepancies.• Prepare Sold File to FLHB, prepared documents, and completed recorded mortgages to FLHB procedures to government standards.• Provide regulatory audit support as necessary.