Patricia Mitchell Email and Phone Number

• Acts as the primary point of contact for members and the Interdisciplinary Care Team (ICT); leads ICT process and meetings; facilitates communications among relevant parties.• Monitors the provision of services as outlined in the Individual Care Plan (ICP) and achievement of desired outcomes.• Provides communication and education regarding available services and community resources in a mode and manner that is culturally and developmentally appropriate and considers the member’s physical and cognitive abilities and level of literacy; assists member in developing self-management skills to effectively access and use services.• Manages assigned case load.• Participates in the Health Risk Assessment (HRA) process.• Assesses for appropriate changes or additions to services, facilitates referrals for the members, and ensures the ICP is updated as necessary.• Ensures that appropriate mechanisms are in place to receive enrollee input.• Ensures member complaints and grievances are submitted according to the policies and procedures.

Served as Interim Resident Services Coordinator to Assisted Living Facilities in decline while changing management and or owners throughout the state of Virginia.