Patricia Morrow Email and Phone Number

Provided a true passion for customers and delivering WOW with the best possible service. Answered primarily incoming phone calls to assist customers with placing new orders, processing returns and exchanges. Also assisted customers with whatever else they might need, google searches, provided lottery numbers or just to talk. Participated in team building meetings and weekly huddles to address any changes to policy. Digital literacy was a must for this role. This position was entirely remote. I… Show more Provided a true passion for customers and delivering WOW with the best possible service. Answered primarily incoming phone calls to assist customers with placing new orders, processing returns and exchanges. Also assisted customers with whatever else they might need, google searches, provided lottery numbers or just to talk. Participated in team building meetings and weekly huddles to address any changes to policy. Digital literacy was a must for this role. This position was entirely remote. I used digital communication tools daily to connect with teammates and management. Navigated and learned various computer programs/systems at once. Troubleshot basic internet and computer issues. Show less

Took on random odd jobs due to Pandemic

As Assistant Manager responsible to underwrite loans, renew loans and take payments. *Operate store on Manager's day(s) off and when Manager is not available *Place collection calls when customers are past due, and skip traceaccounts that have no good contact information available *Up sell and call former borrowers for store growth *File bankruptcy papers as received in system for borrower(s) listed to ensure proper handling of account *Do daily cash handling and daily deposits for… Show more As Assistant Manager responsible to underwrite loans, renew loans and take payments. *Operate store on Manager's day(s) off and when Manager is not available *Place collection calls when customers are past due, and skip traceaccounts that have no good contact information available *Up sell and call former borrowers for store growth *File bankruptcy papers as received in system for borrower(s) listed to ensure proper handling of account *Do daily cash handling and daily deposits for assigned money **I advanced to fully operating store on managers day(s) off after 2 weeks of training**As Assistant Manager responsible to underwrite loans, renew loans and take payments. *Operate store on Manager's day(s) off and when Manager is not available *Place collection calls when customers are past due, and skip traceaccounts that have no good contact information available *Up sell and call former borrowers for store growth *File bankruptcy papers as received in system for borrower(s) listed to ensure proper handling of account *Do daily cash handling and daily deposits for assigned money **I advanced to fully operating store on managers day(s) off after 2 weeks of training** Show less

As Collections Specialist did "Hard Collections" on severely past due auto loan accounts *Assisting customers with financial hardships to effectively bring accounts back up to current status *Processing deferment request *Large quantity outbound calls *Processing payments *Resolving proof of auto insurance issues *Regulated with current compliance, TILA and FDCPA training *Providing transaction log and payment history info *Resolved issues with mis-applied payments

*As Assistant Manager responsible for New Accounts, Collections, Customer Satisfaction, and Marketing. *Job duties include completing contracts and processing payments for payday and title loans.*Provided check cashing service, filing personal income tax returns, advertising/marketing, purchasing gold/silver.*Responsible for all banking duties, daily bookkeeping, and all general office duties. *Assisted Manager with legal proceedings for small claims court, and repossession of… Show more *As Assistant Manager responsible for New Accounts, Collections, Customer Satisfaction, and Marketing. *Job duties include completing contracts and processing payments for payday and title loans.*Provided check cashing service, filing personal income tax returns, advertising/marketing, purchasing gold/silver.*Responsible for all banking duties, daily bookkeeping, and all general office duties. *Assisted Manager with legal proceedings for small claims court, and repossession of vehicles of defaulted title loans Show less

*Customer Support Rep for inbound calls for the Air/Heat Conditioning Commercial Support Department.*Assisted large commercial properties with scheduling service calls for non-working air/heat conditioning units.*Troubleshot minor issues with customer maintenance/engineering staff to determine if service or parts were needed to repair non-working units per warranty.*Placed part order request for units that were no longer within their service warranty.*Did daily follow-up with… Show more *Customer Support Rep for inbound calls for the Air/Heat Conditioning Commercial Support Department.*Assisted large commercial properties with scheduling service calls for non-working air/heat conditioning units.*Troubleshot minor issues with customer maintenance/engineering staff to determine if service or parts were needed to repair non-working units per warranty.*Placed part order request for units that were no longer within their service warranty.*Did daily follow-up with HVAC Service Technicians, and/or customers to ensure the failed units were being serviced in a timely manner. Show less

Providing care for my daughter and grand daughter.

*Customer Service Rep for outsource corporation.*Assisted service providers/physician staff with insurance eligibility, benefits and claim information for patients/members of large HMO/PPO Insurance Company.*Responsibilities also included verifying EMR accounts per very HIPPA rules and regulations. *Quoted co-pays/co-insurances, deductibles, out of pocket expenses, claim approval/denials, and payments for claims made.