Patricia Murray Email & Phone Number

• Effectively manage ongoing client expectations in regards to work back schedule, and deadlines.• Develop relationships with various stakeholders in marketing to ensure a smooth execution of creative throughout various media channels• Provide replacements/revisions for contracts to achieve their audience estimates, due to a constant live schedule format• Schedule CTV/TSN/Specialty programming creatives on Radio, Out of Home, On air and Digital outlets• Proficient in scheduling the following: Radio tags, FSBB and Scorebugs, and Digital radio on a DAI system

• Provide quality service to internal stakeholders (national and local) and projects assigned to you by the Sales Support Manager• Liaison with national and local sales support teams regarding changes to sponsorship and regular contract campaigns while on and off the air• Provide replacements/revisions for contracts to achieve their audience estimates, due to a constant live schedule format• Keep client files up to date• Collaborate with Account Managers, Project Managers, Sales Support, Brand Partnership and production

• Prepare project organization and communication charts for client and project team meetings.• Support the Project Manager in the administration of contracts and contract changes, project change orders, work schedules etc.• Processing accounts receivable and payable, invoices and credit memos to customers and suppliers for products and materials ordered.• Assign electricians to service calls to clients around the Greater Toronto Area.• Meet work standards by following production, productivity, and customer-service standards• Resolving operational problems, identifying work process improvements and monitor cost expenses as well as labour hours throughout a project.

• Create and print fax cover sheets, memos, correspondence, reports, and other documents. • Responding to customer inquiries in a timely manner regarding freight quotes, emergency calls, installation problems.• Monitored the service department to ensure fluidity and impeccable customer service.• Processing bills, invoices and credit memos to customers for products and materials ordered.• Book meetings, conference calls and travel arrangements for my supervisor.• Assigned electricians to service calls to clients around the Greater Toronto Area.

Toronto, Ontario

-Create and prints fax cover sheets, memos, correspondence, reports, and other documents. -Perform other clerical duties such as filing, photocopying, and collating. -Answering, screening and transferring inbound phone calls on a busy switchboard.-Ordering office supplies and other necessary items through external companies.

Toronto, Canada Area

• Responded to telephone, in person or electronic enquiries or forward to appropriate person• Sent and received messages and documents using fax machine or electronic mail • Operated the POS machine to complete customer transactions • Supervised a team of cashiers, provided training, and assisted with any operational issues.• Advised customers on use and care of merchandise, and promoted additional products in order for the client to maintain a healthy garden year round.• Highly skilled in providing prompt and friendly customer service

Toronto, Canada Area

Assisted the drama teacher in the organization of dramatic activities for children aged 4-8 as well as educating them about the theatre world.

Toronto, Canada Area

• Fulfilled the company’s defined customer experience by maintaining a friendly and customer focused approach • Arranged product orders and kept customers up to date on the status of their order• Functioned the POS machine to complete customer transactions • Recommended additional products such as shoe care and accessories in order to successfully close a sale• Assisted in the display of merchandise and store upkeep • Dealt tactfully and respectfully with customer concerns