Trained new employees to utilize and understand different remote monitoring systems efficiently Outbound calls to enroll patients into diabetes monitoring program, processing triage form for intake of new patientsOnboarding new patient teaching them to use CGM and Glucometers to check blood glucose levels (BGL), troubleshooting devices, and transitioning into programMonthly check-ins with Diabetes patients going over health and wellness, implementing 90 day Doctor consult with… Show more Trained new employees to utilize and understand different remote monitoring systems efficiently Outbound calls to enroll patients into diabetes monitoring program, processing triage form for intake of new patientsOnboarding new patient teaching them to use CGM and Glucometers to check blood glucose levels (BGL), troubleshooting devices, and transitioning into programMonthly check-ins with Diabetes patients going over health and wellness, implementing 90 day Doctor consult with Endocrinologists Critical care monitoring of existing Diabetes patients, well-checks with above and below normal blood glucose levels (BGL) Show less

Dealing with unsatisfied customers and handling their complaintsSolved customers billing issues including credits and adjustmentsUpgrade equipment and devicesScheduled techs to assist with in home concernsFostering customer loyalty and satisfaction through effective communication and problem-solving.Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customersCreating programs and strategies that will get customers… Show more Dealing with unsatisfied customers and handling their complaintsSolved customers billing issues including credits and adjustmentsUpgrade equipment and devicesScheduled techs to assist with in home concernsFostering customer loyalty and satisfaction through effective communication and problem-solving.Resolving product/service issues, troubleshooting problems, and providing ongoing technical assistance to customersCreating programs and strategies that will get customers to come back the next time, every time Show less

Facilitated the enrollment process for patients requiring Durable Medical Equipment (DME) supplies, ensuring timely access to medically necessary resources.Conducted thorough validation and verification of patients' healthcare benefits, meticulously confirming coverage details and eligibility criteria.Offered comprehensive guidance on Managed Care Programs, empowering patients with insights into potential eligibility and facilitating enrollment in relevant programs to optimize… Show more Facilitated the enrollment process for patients requiring Durable Medical Equipment (DME) supplies, ensuring timely access to medically necessary resources.Conducted thorough validation and verification of patients' healthcare benefits, meticulously confirming coverage details and eligibility criteria.Offered comprehensive guidance on Managed Care Programs, empowering patients with insights into potential eligibility and facilitating enrollment in relevant programs to optimize healthcare coverage.Collaborated closely with healthcare providers and insurance companies to navigate complex enrollment procedures, fostering seamless communication channels, and expediting the enrollment process for patients.Maintained meticulous records of patient enrollment activities, ensuring accuracy and compliance with regulatory requirements, thereby contributing to the efficient operation of healthcare services.Demonstrated exceptional interpersonal skills in engaging with patients, addressing inquiries, and providing personalized support throughout the enrollment process, fostering trust and rapport.Participated in ongoing training and professional development activities to stay abreast of industry regulations, emerging trends, and best practices in enrollment management, enhancing expertise and performance.Acted as a patient advocate, advocating for patients' needs and interests throughout the enrollment process, and effectively resolving any enrollment-related challenges or issues that arose. Show less

Facilitated seamless enrollment processes for members into managed care programs, ensuring eligibility criteria were met and necessary documentation was completed accurately.Tailored health education materials and resources to meet the unique needs of each member, ensuring clear understanding and effective implementation of health management plans.Collaborated closely with Managed Care Health Solutions for Nationwide Health Insurance Companies to deliver integrated healthcare services… Show more Facilitated seamless enrollment processes for members into managed care programs, ensuring eligibility criteria were met and necessary documentation was completed accurately.Tailored health education materials and resources to meet the unique needs of each member, ensuring clear understanding and effective implementation of health management plans.Collaborated closely with Managed Care Health Solutions for Nationwide Health Insurance Companies to deliver integrated healthcare services and solutions to members.Provided ongoing support and guidance to members enrolled in managed care programs, addressing their questions and concerns promptly and effectively.Developed and implemented innovative health promotion initiatives and programs, designed to empower members to make informed decisions about their health and well-being.Leveraged data-driven insights and analytics to identify health trends and patterns among members, informing the development of targeted interventions and personalized care plans.Fostered positive relationships with members, earning their trust and confidence through empathetic communication and proactive support, resulting in increased member satisfaction and engagement. Show less

Collaborated closely with senior managers to oversee daily team operations, providing guidance and support to team members to ensure optimal performance and productivity.Spearheaded staff development initiatives, conducting regular training sessions and workshops to enhance team members' skills and capabilities, resulting in improved service delivery and customer satisfaction.Managed team schedules effectively, balancing workload distribution and ensuring adequate coverage to meet… Show more Collaborated closely with senior managers to oversee daily team operations, providing guidance and support to team members to ensure optimal performance and productivity.Spearheaded staff development initiatives, conducting regular training sessions and workshops to enhance team members' skills and capabilities, resulting in improved service delivery and customer satisfaction.Managed team schedules effectively, balancing workload distribution and ensuring adequate coverage to meet service level agreements and customer expectations.Implemented a reward recognition program to acknowledge outstanding performance and achievements, fostering a positive work culture and boosting team morale.Collaborated with other team leads and managers to identify opportunities for process improvement and efficiency enhancement, actively participating in brainstorming sessions and strategy meetings to develop innovative solutions.Played a key role in reporting and documenting patients' adverse events related to the new Diabetic Pump Patch System, conducting thorough investigations and root cause analyses to identify underlying issues.Recommended proactive solutions to prevent recurring incidents, collaborating with cross-functional teams to implement corrective actions and preventive measures effectively.Provided troubleshooting support and resolved issues related to the Diabetic Pump Patch System, leveraging strong problem-solving skills and technical expertise to address customer concerns promptly and effectively. Show less

Inbound calls assisting customers with billing issues, credit adjustments, and escalations.Sold internet, DirectTV, and cell phone plans to clientsScheduled techs for in-home satellite Television installments and resolving any existing device issues.Connect, maintain, and repair AT&T services for customers.Exceeded monthly goals earning incentivesProviding customer service, sales, training, client relations, data entry, and help customers understand the benefits of some of… Show more Inbound calls assisting customers with billing issues, credit adjustments, and escalations.Sold internet, DirectTV, and cell phone plans to clientsScheduled techs for in-home satellite Television installments and resolving any existing device issues.Connect, maintain, and repair AT&T services for customers.Exceeded monthly goals earning incentivesProviding customer service, sales, training, client relations, data entry, and help customers understand the benefits of some of AT&T's products Show less

Deliver world-class customer service, while responding to customer inquiries and concerns via multiple channels (calls, chat, mobile messaging)Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer and American ExpressNavigate computer systems and applications to serve our customers, and enable them to get the most from our… Show more Deliver world-class customer service, while responding to customer inquiries and concerns via multiple channels (calls, chat, mobile messaging)Build meaningful relationships with our customers through a consultative approach, understanding their current and future needs, providing first contact resolution, and negotiating a positive outcome for the Customer and American ExpressNavigate computer systems and applications to serve our customers, and enable them to get the most from our online and mobile platformsMeet and exceed quality goals, compliance regulations, and productivity targetsDocument necessary information, such as payment details, Customers' change of details, change of address, and travel notifications Show less