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Patricia Roda is listed as Community Relations Specialist at BlaBlaCar, a with 653 employees, based in São Paulo, Brazil. AeroLeads shows a matched LinkedIn profile for Patricia Roda.
Patricia Roda previously worked as CX Specialist II - Fintech - Service Improvement at Didi and CX Specialist I - Delivery Service - Service Improvement at Didi. Patricia Roda holds Tecnólogo, Cosmetology And Related Personal Grooming Services from Faculdade Unida De São Paulo.
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With more than 7 years of experience in Customer Experience, I stand out for my communication, logical and analytical thinking, problem solving and collaboration skills. Along the way, I've learned about different frameworks, like Scrum, PDCA and Lean 6-Sigma and became passionate about Continuous Improvement and Project Management. In my previous experience, DiDi Global, I've worked with all the products of the company (Mobility and Fintech) and worked with BPOs, Project and Quality Management and Continuous Improvement. Nowadays, at BlaBlaCar, I'm responsible for managing different tools (Zendesk, Social Media and Reclame Aqui) and provide high quality and efficient solution to our members. In the meantime, I work in different internal projects regarding processes and results improvements.
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Projects:- Scrum Sprints;- Process improvement for Reclame Aqui;- Creation of Work Flow, New Work Flow (for new tool) and Guidelines;- Deploy of new Tool;- Machine Learning;- Creation of flow for BPO's training;- Calling Campaing for Monetization Campaign.Trust & Safety:- Support for member regarding T&S incidentsCustomer Experience & Online Reputation:
- Critical Cases Team (PROCON, BACEN, Civil Lawsuits);- Deploy 'Critical Cases' cell to BPO, being responsible to train and support of the team;- Plus knowledge and skills mentioned in previous experience.
Working From Home
Project management: - Stakeholders management and collaboration with multiskills teams;- Data analysis and creation of reports;- Development of action plans to achieve the project goals;- Scrum framework (Dev);- "Customer Effort Reduction" project - won two prizes in the company regarding exceptional results from it.Continuous Improvement:- Review, creation and development of internal processes;- Creation and update of reports from teams results, to follow up OKRs and KPIs;- BPOs and other stakeholders support;- PDCA and Lean 6-Sigma.Data Analytics:- Advanced Google Sheets;- Use of Tableau, Data-E and other platforms to check KPIs and other results;- Basic SQL knowledge;- Management of data basis.
- OKRs and KPIs follow up;- Bugs Wrong Escalation follow up;- Support materials and SOPs creation, review and changes.Developed the following:- Continuous improvement;- Data analysis;- PDCA.
São Paulo, Brasil
- Support to sensitive cases in the platform, providing empathical support and guidance to customers;- Operational support to managers and the team;- Follow up to personal OKRs and KPIs;- Software tests and updates;- Insights for improvement of internal processes;- Analysis to identify potential risks to the platform, for security or safety matters.
São Paulo, São Paulo, Brasil
Support to the users of 99 App [DiDi Global], both passengers and drivers; support to leaders, managers and coworkers.
Other employees you can reach at blablacar.com. View company contacts for 653 employees →
Rohit Sharma
Colleague at BlablacarDelhi, India
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SL
Stefan Luelle
Colleague at BlablacarMunich, Bavaria, Germany
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FM
Ferdinand Melique
Colleague at BlablacarBagnolet, Île-De-France, France
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AE
Ayoub El Ouadai
Colleague at BlablacarRabat, Rabat-Salé-Kénitra, Morocco
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EG
Eduardo Gonzalez
Colleague at BlablacarJuárez, Chihuahua, Mexico
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LM
Larisa Malina
Colleague at BlablacarMoscow, Moscow City, Russia, Russian Federation
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MC
Mônica Carla Oliveira Da Silva
Colleague at BlablacarSorocaba, São Paulo, Brazil
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HF
Hanna Frankowska
Colleague at BlablacarWrocław, Dolnośląskie, Poland
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NS
N'Fansou Sylla
Colleague at BlablacarConakry, Conakry Region, Guinea
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DP
Dorian Pinto
Colleague at BlablacarSantiago, Santiago Metropolitan Region, Chile
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Activities and Societies: Representante Discente 2021 - 2022.
Activities and Societies: Representante Discente 2014 - 2015. Membro da Comissão de Representação Discente 2016 - 2017. Participação das.
Quick answers generated from the profile data available on this page.
Patricia Roda works for BlaBlaCar.
Patricia Roda is listed as Community Relations Specialist at BlaBlaCar.
Patricia Roda is based in São Paulo, Brazil while working with BlaBlaCar.
Patricia Roda has worked for Blablacar, Didi, 99, and Indra.
Patricia Roda's colleagues at BlaBlaCar include Rohit Sharma, Stefan Luelle, Ferdinand Melique, Ayoub El Ouadai, and Eduardo Gonzalez.
You can use AeroLeads to view verified contact signals for Patricia Roda at BlaBlaCar, including work email, phone, and LinkedIn data when available.
Patricia Roda holds Tecnólogo, Cosmetology And Related Personal Grooming Services from Faculdade Unida De São Paulo.
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