• Writes/edits online contact forms, brand standards guidelines, capsule articles, HR documentation, and general business correspondence.• Advises on best practices for developing an organization’s brand voice/verbal identity.• Serves as a technical writer by documenting business processes and procedures related to content management and customer feedback.• Created a document library of boilerplate language that reduced standard proposal production times from 2 weeks to 3 days.• Copyedits online contact forms and other digital content in order to promote web accessibility and improve the overall user experience.• Collaborates with UX researchers to test websites for accessibility without using code.• Demonstrates basic working knowledge of web accessibility principles.

• Created, revised, and disseminated style and process materials for the organization’s national editorial and content strategy department.• Trained colleagues from multiple practices on the appropriate use of firm style.• Wrote and edited survey questions and tracked responses regarding the usability of editorial style and business process materials.• Developed and maintained an editorial style and business process content library. • Supported the organization’s file sharing/knowledge management efforts by classifying editorial style and process materials in accordance with existing taxonomies.• Received the April 2014 Spotlight Award for outstanding achievement within the firm’s national marketing and sales organization.

• Completed CRM research, data entry, and cleanup, generating reports/queries as needed.• Created a CRM procedures manual for Kansas City colleagues and trained them on best practices for database hygiene.• Commended by the firm’s national CRM administrator for promoting data integrity best practices across the organization.• Copyedited/proofread a wide range of marketing and sales materials, client deliverables, HR content, and business correspondence.