Patricia Secrest Email and Phone Number

• Managed the Worker’s Compensation program.• Processed claims for employee’s through our provider, monitor the claims, update management. • Prepared orientation for new hires and train new hires.• Ran various reports out of SAP to capture issues with employees’ time statements.• Processed payroll for the US and Canada employee’s in ADP Workforce Now.• Processed garnishments, updated benefits, payroll deductions and processed new hires. • Coordinated with Human Resources to ensure proper flow and maintenance of employee data. • Processed union deductions, generated reports, and processed check request.• Processed General Ledger for accounting.• Processed month and year end reporting.• Processed 401k data files.• Assisted in preparing for external audits.Key Results:• Created Payroll Processing Documentation for the U.S. and Canada payroll

• Assisted with the preparation and processing of payroll into ADP Work Force Now.• Managed biweekly multi-state payrolls.• Assisted with processing garnishments, updating benefits, payroll deductions and new hires. • Processed on call timesheets and expenses. • Maintained the document control system.• Generate reports for payments to 3rd party vendors

• Provided proactive and ongoing first level support (via email and telephone) to clients on topics relating to Payroll, Tax, and the client portal.• Supported assigned clients to ensure accurate data input (for new hires, terminations, deductions, garnishments, maintenance changes).• Leveraged knowledge of tax concepts (taxable wages, pre-tax deductions, taxes, etc.), tax setup, and tax reports to provide appropriate support and guidance to clients.• Resolved client issues by leveraging product / payroll knowledge. • Worked with support teams (service tax, tax, and banking, WGU) as needed to resolve client issues. • Assisted team members with client issues as needed.Key Results:• Client appreciation/recognition awards for professionalism and responsiveness • Received top 10 on client survey

• Ensured compliance on prevailing wage and union wage provisions. • Prepared and submitted union dues reports for processing. • Reviewed processing on all relevant employee data such as hours, earnings, taxes, and deductions.• Researched and resolved tax notices.• Uploaded payroll data into the general ledger system. Key Results: • Reversed the manual process by creating templates to upload payroll data • Streamlined 401k manual process

• Processed and reviewed payroll for accuracy. • Processed ACH reversals, stop payments, direct deposits, and check inquiries. • Prepared quarter and year end audits. • Provided customer support to clients. • Maintained SAS70 compliance. • Trained and mentored payroll team. Key Results: • Involved with client implementation • Trained and mentored new hires • Recognized with the company's “Achievement of Excellence” award in 2012 and 2013