Patricia Silva Fallon Email & Phone Number

• Lead client engagements, developing boutique research and competitive strategy consulting for medical device, pharmaceutical, and life sciences companies.
• Manage project load of 2-4 major client engagements at a time; lead internal analyst team and multiple external vendor teams on each project.
• Use data analysis and modeling to help clients understand market and competitive dynamics in order to design product and portfolio strategies.
• Profile target client companies and identify their future needs to guide business development outreach.

• Initiated team-wide project update and tracking tool to give full team insights into all-project staffing, project needs and excess capacity, and departmental proposal pipeline.

Boston, MA

• Delivered direct client services and developed operational improvements at the Boston Center for Refugee Health and Human Rights, a United Nations and Office of Refugee Resettlement-funded mental health and case.
• Developed and tested an Excel-based system to improve collection of grant-required mental health screening forms; audited four months of visit data and created form tracking protocols for volunteers, resulting in 30%.
• Performed new client intakes and mental health screenings using the Hopkins depression scale and Harvard trauma questionnaire, and tested new intake entry database.
• Redesigned the Center’s informational flyer and assisted in the preparation and editing of reports for the director of the HHS Office of Refugee Resettlement’s site visit.

Virginia Beach, Virginia

• Designed and executed hands-on and didactic medical education programs to increase surgical capacity in resource-limited environments, especially capacity for cleft lip and palate care. Programs ranged from 15-150.
• Managed medical resident fellowship programs, placing over 50 residents on international medical programs per year and planned and executed annual Resident Leadership Conference, enabling 80-100 residents per year to.
• Designed twice-yearly life support training program to provide Basic and Pediatric Advanced Life Support classes and instructor courses to volunteers from around Latin America and the Caribbean (LAC); 84% of volunteers.
• Developed innovative Volunteer Skills Training Program (VSTP) combining didactic lectures, life support trainings, and hands-on surgical trainings, and methods for recreating VSTPs across LAC and MENA; providing.
• Organized and executed 6 20-70 patient surgical training programs, 4 regional life support trainings, and 4 2-6 day cleft care conferences in 9 countries.

East Boston, MA

• Supported clinical operations in an urban, majority Spanish-speaking federally qualified health center’s pediatric primary care department.
• Performed first-line patient interaction, triage, scheduling, and patient registration in both English and Spanish, developed proficiency in recording and scheduling in the EPIC electronic medical record system.
• Managed referrals and appointment scheduling with other health care facilities.

Washington D.C. Metro Area

• Managed client intake and case progression in an urban health center’s employment support program. Nearly all clients English language learners from immigrant/refugee backgrounds.
• Equipped clients to seek employment independently by assisting them in applying to jobs online and teaching resume design and basic interview and online application skills.
• Measured job search outcomes by performing monthly phone surveys in Spanish and English and analyzed results to identify areas of strength and improvements for employment support programming.
• Registered clients and tracked outcomes in SERIS online database.

East Boston, MA

• Provided clerical support in an urban FQHC’s licensure and credentialing department.
• Maintained insurance databases, current licensure, and medical course credits for all clinical staff.
• Performed routine office tasks and administrative duties, organized the CVs and qualifications of all staff.

Master Of Business Administration (Mba), Health Sector Management

Graduate Certificate, Public Health

Bachelor Of Arts (B.A.), International Affairs, Global Public Health