- Established knowledge of protocols, answeringcustomer inquiries, and reducing wait times oncalls- Resolved customer complaints and ensure callsare handled in a professional and promptmanner- Exceeded quantitative metrics on customersatisfaction, customer retention, and inquiryvolume- Utilized client-provided tools and systems toprovide immediate resolution to customers’concerns- Relegate unique customer cases tosupervisors or the appropriate… Show more - Established knowledge of protocols, answeringcustomer inquiries, and reducing wait times oncalls- Resolved customer complaints and ensure callsare handled in a professional and promptmanner- Exceeded quantitative metrics on customersatisfaction, customer retention, and inquiryvolume- Utilized client-provided tools and systems toprovide immediate resolution to customers’concerns- Relegate unique customer cases tosupervisors or the appropriate department andprovide context when necessary- Fulfilled delegated clerical tasks by supervisors and team lead with regards to improving team performance and achieving target call standard and metrics. Show less

- Arranged classroom and lessons to provideopportunities for students to observe, questionand investigate new concepts.- Enforced all administration policies and rulesgoverning students.- Conferred with parents or guardians andadministrators to resolve students' behavioraland academic problems.- Established and enforced rules for behavior andprocedures for maintaining order amongstudents.- Observed and evaluated students' performance, behavior, social… Show more - Arranged classroom and lessons to provideopportunities for students to observe, questionand investigate new concepts.- Enforced all administration policies and rulesgoverning students.- Conferred with parents or guardians andadministrators to resolve students' behavioraland academic problems.- Established and enforced rules for behavior andprocedures for maintaining order amongstudents.- Observed and evaluated students' performance, behavior, social development and physical health. Show less