Patricia Utterback Email & Phone Number

Tucson, Az, Us

Arizona, United States

Service Delivery:Manage the end-to-end delivery of IT services, ensuring alignment with business objectives and service level agreements (SLAs).Monitor service performance, identify areas for improvement, and implement corrective actions.Customer Relationship Management:Build and maintain strong relationships with internal stakeholders and external clients.Conduct regular service reviews with clients to assess satisfaction levels and address any concerns.Team Leadership:Collaborate with a team of IT professionals, fostering a customer-focused culture.Provide coaching and guidance to team members to enhance their skills and performance.Continuous Improvement:Identify opportunities for process improvements and efficiency gains in service delivery.Implement best practices and ITIL frameworks to enhance service quality.Incident and Problem Management:Oversee the resolution of IT incidents and problems, ensuring timely and effective solutions.Conduct root cause analysis to prevent recurring issues.

Arizona, United States

Basic understanding of project management principles and adept at coordinating IT projects from initiation to completion. Worked closely with project managers, cross-functional teams, and stakeholders to ensure successful project delivery within scope, schedule, and budget.Responsibilities:Project Planning and Coordination:Collaborate with project managers to develop detailed project plans, including tasks, timelines, and resource requirements.Coordinate project activities, ensuring tasks are completed on time and within budget.Assist in the identification and mitigation of project risks.Communication and Collaboration:Facilitate communication between project teams, stakeholders, and vendors.Organize and lead regular project meetings to review progress, discuss issues, and ensure alignment with project goals.Maintain clear and concise documentation of project activities and decisions.Resource Management:Work with resource managers to allocate resources effectively.Track resource availability and utilization to ensure optimal project staffing.Quality Assurance:Collaborate with quality assurance teams to develop and implement testing plans.Ensure that project deliverables meet quality standards and are aligned with business objectives.Reporting and Analysis:Generate and distribute regular project status reports to stakeholders.Analyze project data to identify trends, issues, and areas for improvement.

The Academic Certificate (AC) in Global Citizenship is an interdisciplinary program intended to assist students in understanding the interconnectedness of peoples and societies, have them develop a general knowledge of history and world events, and accept and celebrate the richness of human diversity and different cultural values and attitudes. The certificate is designed to enhance students' understanding of the world around them and current social and cultural issues such as economic and social justice, human and civil rights, endangered indigenous populations, world and regional conflicts, environmental degradation and its impact on cultures, political change, and cultural diversity.

Gilbert, Az

A special education paraprofessional, under general supervision, provides assistance to a classroom teacher, performing a variety of tasks relating to the physical and instructional needs of students in a classroom setting; assists in the implementation of instructional programs, including self-help and behavior management as well as instruction. The special education paraprofessional performs related duties as required or assigned.

3960 E. University Dr. Ste#101

Patient Reception:Greet patients with a warm and friendly demeanor, creating a positive first impression.Manage patient check-ins, verify insurance information, and update patient records accurately.Appointment Scheduling:Schedule and confirm patient appointments using the practice management software.Coordinate and optimize appointment schedules to maximize efficiency.Communication:Answer and manage phone calls, addressing inquiries and providing information.Communicate with patients regarding appointment reminders, follow-ups, and any necessary documentation.Administrative Support:Assist with administrative tasks, including filing, data entry, and maintaining office supplies.Handle incoming and outgoing correspondence, emails, and faxes.Insurance Verification:Verify patient insurance coverage and process insurance claims.Collaborate with insurance providers to resolve any billing issues.Payment Processing:Collect and process patient payments, ensuring accuracy and compliance with billing procedures.Provide financial information to patients and address any billing-related queries.

Tempe, Arizona

Resident Care:Assist residents with activities of daily living (ADLs) such as bathing, dressing, grooming, and mobility.Administer medications as prescribed, following established protocols and ensuring residents' safety.Health Monitoring:Monitor and document residents' vital signs, report any changes or concerns to the nursing team promptly.Assist with routine medical procedures and treatments under the supervision of licensed nursing staff.Care Planning:Collaborate with the healthcare team to develop and implement individualized care plans for residents.Participate in care conferences to discuss resident progress and address any changes in care needs.Emotional Support:Provide emotional support and companionship to residents, fostering a positive and caring environment.Engage residents in social and recreational activities to promote mental well-being.Communication:Communicate effectively with residents, families, and the healthcare team.Document care provided accurately and maintain resident records in compliance with regulatory standards.Safety and Comfort:Ensure a safe and comfortable living environment for residents.Respond promptly to resident alarms and requests for assistance.

Phoenix, Arizona Area

Office Management:Greet and assist visitors, answer and direct phone calls, and manage inquiries.Maintain a clean and organized office environment, ensuring supplies are well-stocked.Calendar and Schedule Management:Coordinate and schedule appointments, meetings, and conferences for team members.Manage and update executive calendars to optimize time efficiency.Document Management:Prepare and proofread correspondence, reports, and presentations.Organize and maintain electronic and physical filing systems.Travel Coordination:Arrange travel itineraries, accommodations, and logistics for team members.Process travel expenses and reconcile receipts.Communication:Act as a liaison between team members and external contacts.Handle incoming and outgoing communications, including emails and mail.Meeting Support:Assist in the preparation of meeting materials, agendas, and presentations.Record and distribute meeting minutes as needed.Data Entry and Record Keeping:Input and update information in databases and systems.Maintain accurate records and generate reports as required.

Tempe, Arizona

Dedicated and detail-oriented Administrative Assistant in fast paced IT Managed Services team. Played a crucial role in ensuring the smooth operation of administrative functions, managing documentation, and supporting the coordination of IT service delivery. This role required excellent organizational skills, a proactive mindset, and the ability to work collaboratively in a dynamic IT environment.Responsibilities:Documentation and Reporting:Create and maintain accurate and up-to-date documentation related to IT service agreements, contracts, and client interactions.Generate regular reports summarizing service activities, client communications, and team performance.Assisted Sales, Operations, Talent Solutions and Help desk teams with administration tasks when needed.Client Communication:Serve as a point of contact for clients, handling inquiries and coordinating communication between clients and the IT Managed Services team.Assist in drafting and proofreading client communications and service-related documentation.Scheduling and Coordination:Coordinate and schedule client meetings, service reviews, and team activities.Manage calendars and assist in organizing IT service delivery schedules. Created new hire orientation packages and performed the new hire orientation.Vendor Management:Assist in maintaining relationships with external vendors and suppliers.Process vendor invoices and ensure timely payments.Data Entry and Record Keeping:Input and update client information, service requests, and other relevant data in internal systems.Maintain accurate records and assist in the preparation of performance metrics. Assisted billing the department with collecting contract employee timesheets and billing contract related work.Event Coordination:Assist in the planning and coordination of IT events, workshops, and training sessions.Prepare materials and logistics for client and team events.

Gilbert, Arizona

Documentation Management:Organize and maintain both electronic and physical documents, including manuals, reports, and regulatory documents.Assist in the preparation and distribution of documentation for internal and external use.Communication Support:Serve as a point of contact for internal and external communications, including phone calls, emails, and inquiries.Coordinate communication between the administrative office and avionics technicians.Scheduling and Coordination:Assist in scheduling meetings, appointments, and training sessions.Coordinate travel arrangements and accommodations for team members.Record Keeping:Maintain accurate records of office expenses, supplies, and equipment.Support in the preparation of reports and presentations.Vendor and Supplier Interaction:Manage relationships with office vendors and suppliers.Assist in processing invoices and maintaining accurate financial records.Event Planning:Support in the planning and coordination of company events and meetings.Assist with logistics, materials preparation, and follow-up activitieInventory Control:Assisted the shipping and receiving clerk with incoming and outgoing packages as well as making deliveries to Sky Harbor airport. Distributed parts to electronic technicians. Monitored stock and reordered piece parts when stock was low.Worked with outside vendors and brokers to obtain parts.Took inventory of entire piece part stock quarterly.Worked with Quality Control to update work order database. Exported data from workorder database to excel for reporting purposes.

Dental Assisting/Assistant

Associate'S Degree, Certificate Of Completion Global Citizenship

Activities and Societies: Strategies for College SuccessCurrently completing the Global Citizenship Certificate.

Speed Reading, Reading And Comprehension, A

Certificate Of Completion - Certified Nursing Assistant, Home Health Aide/Home Attendant, A