Patricia A. Email & Phone Number

Vancouver, BC, CA

- Organized and led research initiatives for retail online banking- Successfully led the customer experience journey throughout the development of the new commercial banking platform.- Facilitated product vision by researching, conceiving, sketching, prototyping and usability-testing CWB digital products- Identified/defined customer journey maps that.

- Re-evaluated and created a high functioning user experience team, fostering a culture of collaboration and open communication.- Facilitated usability studies that helped to inform strategy for Digital Team- Successfully planned and executed a new Douglas College website, working with various teams College wide on implementation - Fostered and managed 3rd.

Vancouver, Canada Area

- Worked with Credit Unions to take their marketing objectives and translate them into designs for their websites- Advocated for customer needs/issues cross-departmentally- Managed two team's working on client development and design requests for Credit Unions across Canada- Teams consisted of backend developers, frontend developers, QA and designers.

Vancouver, Canada Area

• Performance management of a 10 person team (Web designers, Web Developers and Interaction Designers)
• Introduced and conducted continuous usability studies on all projects that guided project direction
• Apply strategic thinking to delivery end-to-end user experience solutions
• Work closely with my team to manage the design process, drive decisions, track design issues and ensure that design specifications are implemented.
• Meet with Credit Unions and offer guidance on how… Show more
• Meet with Credit Unions and offer guidance on how their yearly marketing objectives can be translated into an online experience

Vancouver

• Provide ongoing user interface design and consultation for clients (credit unions and other financial institutions).
• Conduct or participate in usability studies or focus groups with end users to assess needs and validate design choices.
• Develop and document visual design standards and ensure visual interface and usability standards are adhered to.
• Manage deadlines for delivery of design requirements.
• Keep track of and assign designers to projects
• Act as a company wide… Show more

Vancouver, Canada Area

Responsible for contributing to the visual, interactive and usability design of our products. Played a key role in providing user interface design for Central 1 products, both in the context of projects and client change requests and smaller enhancements.

Vancouver, Canada Area

• Using industry standard software and techniques, design web sites and interfaces for web-based application
• Produce front-end markup (XHTML/CSS)
• Ensures web sites adhere to standards, usability best practices and are accessibility and search engine friendly.
• Design related web / interactive marketing material including banner ads, mini sites, email and flash presentations
• Applying and enforcing Ipsos Corporate Identity guideline for web and interactive… Show more
• Applying and enforcing Ipsos Corporate Identity guideline for web and interactive properties.

Vancouver, Canada Area

• Worked with the communications and marketing department on marketing materials. Technical lead responsible for the implementation of directives to maintain the web site and online fundraising. Responsibilities include:
• Development and implementation of Intranet
• Creation of a visual identity system
• Managed web updates using a CMS
• Organized training session for web admin’s across Canada in Toronto
• Helped with editing and creating promotional material

Vancouver, Canada Area

• Working with a multi-disciplinary development team I developed several company websites in HTML and ASP.NET framework as well as software interfaces. Responsibilities include:
• Creating company website (not currently online)
• Designed custom interfaces for ad software
• Organized and designed training material
• Took part in everyday Quality Assurance Testing using a custom QA softwar

Cranbrook

• Managed a group of designers and programmers throughout the creative process on a variety of different projects. Responsibilities include:
• Established and implement a project management system
• Created and implemented project requirement and sign off forms
• Successfully increased the level of productivity

Education record

Digital Photography, Photography

Courses, General Studies