Trish Dillon

Trish Dillon Email and Phone Number

Implementation and Support Specialist @ DMEscripts
Houston, TX, US
Trish Dillon's Location
Houston, Texas, United States, United States
Trish Dillon's Contact Details
About Trish Dillon

Accomplished Client Success Manager, Implementation Project Manager, Training Specialist and Clinical Regulatory SME offering 15 years' experience in clinical EMR implementation and Training Development.Healthcare Implementation | Project Management | Training Development and ExecutionEmail: dillonpa28@gmail.comAccomplishments: * Completed multiple complex clinical implementations in the rural health community in the acute and ambulatory environment. * Designed and implemented a Training Department from scratch and housed all materials on a Learning Management System. * Regulatory Expert, wrote all ONC Certification requirements for development and executed certification with Drummond Group. Supported all clients with regulatory submissions. * Managed up to 30 hospital client accounts, addressed all reported issues and reported monthly to key stakeholders. * Road warrier up to 75% to establish and maintain client relationships at Kick Off, execute training, workflow analysis, Go Live and support missions.Core Competencies: * Project Management * EHR Implementation * Training Curriculum Development and Delivery * Clinical Regulatory SME * Client Engagement * Organized and detail oriented * Proactive -vs- Reactive Management Style * Agile Product Management * Change Management * Release of Information * HIPAA Compliance

Trish Dillon's Current Company Details
DMEscripts

Dmescripts

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Implementation and Support Specialist
Houston, TX, US
Trish Dillon Work Experience Details
  • Dmescripts
    Implementation And Support Specialist
    Dmescripts
    Houston, Tx, Us
  • Dmescripts
    Implementation/Support Specialist
    Dmescripts Mar 2019 - Present
    DMEscripts is an open network ePrescribing platform specifically for durable medical equipment. DMEscripts pre-qualifies orders based on product selection and insurance qualification requirements eliminating the rework resulting in clean and accurate orders, reduced back and forth and patients receiving needed equipment faster. Prescribers can electronically sign on the computer or by using the DMEscripts Mobile App. For additional information, please visit our website at https://dmescripts.com.CRM ManagerAgreements SpecialistImplementation SpecialistSystem TrainerSupport SpecialistDocumentation Manager
  • Azalea Health/Prognosis Health Information System
    Implementation Specialist/Training Director/Regulatory Sme
    Azalea Health/Prognosis Health Information System May 2011 - Nov 2018
    Houston, Texas Area
    ● Implementation Specialist: Scheduled/executed weekly meetings with internal/client teams, prepare all data load templates for system build, built required clinical documentation, executed Super User and End User training, support Client Go Live and transition to Support Division. ● Training Director: Developed and delivered comprehensive integrated Training materials in multi-media format for inpatient implementation and support materials for existing clients. Implemented Learning Management System for employee orientation/client users nationwide for Clinical, Financial, and Professional Development with computer based learning courses based on adult learning theory. Developed Training Department Policies/Procedures/Certification Criteria/Style Guides. ● Regulatory Lead: Executed monthly gap analysis of regulatory data collection, lead monthly client support calls to ensure proper data collection and assisted with data submission. Programs included MU 2, Modified Stage 2 and Stage 3/Macra/Mips/PPS/CQM/HEDIS Clinical Regulatory requirements using SCRUM/Agile methodology, completed validation testing, completed certification testing with Drummond and executed knowledge transfer to clients including support and client submission to Quality Net/PPS.● Client Engagement Manager: Acted as an advocate for up to 38 hospital clients. Support included weekly calls with stakeholders, monitoring support requests, workflow analysis when indicated and action plans to resolve identified issues, training and monthly industry newsletters to maintain engagement. ● System Development: Co-led the ONC Certification project for Meaningful Use 3 and all clinical quality requirements for Macra/Mips/PPC/HEDIS. Authored all development requirements utilizing SCRUM/Agile methodology; completed validation testing, executed certification testing with Drummond.● HIPAA Security Officer: Developed internal Policy/Procedures and Annual HIPAA certification training. ● Travel: 60-75%
  • Healthmark Group
    Regional Manager-Houston Division
    Healthmark Group Apr 2010 - Sep 2010
    ● Primary responsibilities: Operations Manager @ six HCA hospitals. ● Staff scheduling, training, annual CEU requirements, monitoring staff performance/productivity, Employee scheduling for multiple sites in multiple cities averaging a 12% rate of unexcused absences region wide and productivity levels above goal ranges equipment inventory, compliance on all requests, led by example modeling the Lean Management Model. ● Developer: Internal policies/procedures, HIPAA regulations ROI for EHR customers. Preparation of legal documentation for HIM Director court appearances, collaboration with the HCA In-House Counsel and HIM Directors ordered to appear prior to release. ● Employee retention 7% loss with a 100% release compliance record, 100% Compliance with healthcare facility policies/procedures, HIPAA, HMO, JCAHO (TJC), Insurance ROI.● Regional Trainer/IT EHR Implementation Specialist. Development/Delivery: Training process, training collateral for internal/external HIM staff. ● HIM department duties/responsibilities, HIPAA training, New hires/orientation/IT training didactic, EHR system, OTJ for ROI, in-service development/training. ● Coordination/streamlining network installation with IT (90% compliance) including assembly/installation of hardware, system Access setup, EHR trainer. ● Workflow analysis to maximize productivity, development of regional "Best Practices" integrating HIM hospital Department policy/procedures compliant with Federal, State laws/regulations and accrediting agencies (TJC/JCAHO). Dedicated HCA service representative.
  • Chartone/Healthport Llc
    Regional Trainer/Implementation/Roi Specialist
    Chartone/Healthport Llc May 2003 - Apr 2010
    ● Development/Delivery: Training process, training collateral for internal/external HIM staff● HIM department duties/responsibilities, HIPAA training, New hires/orientation/IT training didactic, EHR system, OTJ for ROI, in-service development/training● Coordination/streamlining network installation with IT (90% compliance) including assembly/installation of hardware, system Access setup, EHR trainer● Workflow analysis to maximize productivity, development of regional “Best Practices” integrating HIM hospital Department policy/procedures compliant with Federal, State laws/regulations and accrediting agencies (TJC/JCAHO)● Preparation of all ROI requests including collecting medical records, copying/scanning documents, preparation of legal documentation and delivery of record requests.● Meet with HIM Director and hospital legal team to prepare for court appearances.● Customer service representative in hospital settings. Managed walk-in requests and multiple phone lines.● Dedicated HCA service representative● Travel: 50-75%

Trish Dillon Skills

Software Documentation Healthcare Training Leadership Hipaa Process Improvement Healthcare Information Technology Emr Project Management Hospitals Customer Service Team Building Healthcare Consulting Strategic Planning Software Implementation Healthcare Management Healthcare Information Technology U.s. Health Insurance Portability And Accountability Act Program Management Electronic Medical Record Employee Training Business Development Customer Satisfaction Meaningful Use Critical Thinking Training And Multimedia Development Lms Administrator Client Management Customer Support Communication Skills Clinical Regulatory Specialist Microsoft Office Coaching Client Engagement Workflow Analysis Salesforce Jira Zendesk Scrum Salesforce.com Customer Relationship Management Consulting Team Leadership Learning Management Systems Training Course Development Training Program Development Release Of Information Public Speaking Agile And Waterfall Methodologies Change Management Ehr Implementation Policy Records Management Ehr Client Support Practice Management Management Healthcare Industry Product Management Crm Access Managed Care Medicaid Hl7 Visio Data Analysis Medical Billing Clinical Research Medicare Revenue Cycle Marketing Databases

Trish Dillon Education Details

Frequently Asked Questions about Trish Dillon

What company does Trish Dillon work for?

Trish Dillon works for Dmescripts

What is Trish Dillon's role at the current company?

Trish Dillon's current role is Implementation and Support Specialist.

What is Trish Dillon's email address?

Trish Dillon's email address is pa****@****hub.com

What schools did Trish Dillon attend?

Trish Dillon attended St.edward's University, University Of Houston, University Of Houston.

What are some of Trish Dillon's interests?

Trish Dillon has interest in Professional Networking, New Technology, Quilting, Current Health Care Issues, Education, Gourmet Cooking, Science And Technology, Organizational Management, Marathon Running, Family Time.

What skills is Trish Dillon known for?

Trish Dillon has skills like Software Documentation, Healthcare, Training, Leadership, Hipaa, Process Improvement, Healthcare Information Technology, Emr, Project Management, Hospitals, Customer Service, Team Building.

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