Trish Dillon Email & Phone Number

Houston, Tx, Us

DMEscripts is an open network ePrescribing platform specifically for durable medical equipment. DMEscripts pre-qualifies orders based on product selection and insurance qualification requirements eliminating the rework resulting in clean and accurate orders, reduced back and forth and patients receiving needed equipment faster. Prescribers can electronically sign on the computer or by using the DMEscripts Mobile App. For additional information, please visit our website at https://dmescripts.com.CRM ManagerAgreements SpecialistImplementation SpecialistSystem TrainerSupport SpecialistDocumentation Manager

Houston, Texas Area

● Implementation Specialist: Scheduled/executed weekly meetings with internal/client teams, prepare all data load templates for system build, built required clinical documentation, executed Super User and End User training, support Client Go Live and transition to Support Division. ● Training Director: Developed and delivered comprehensive integrated Training materials in multi-media format for inpatient implementation and support materials for existing clients. Implemented Learning Management System for employee orientation/client users nationwide for Clinical, Financial, and Professional Development with computer based learning courses based on adult learning theory. Developed Training Department Policies/Procedures/Certification Criteria/Style Guides. ● Regulatory Lead: Executed monthly gap analysis of regulatory data collection, lead monthly client support calls to ensure proper data collection and assisted with data submission. Programs included MU 2, Modified Stage 2 and Stage 3/Macra/Mips/PPS/CQM/HEDIS Clinical Regulatory requirements using SCRUM/Agile methodology, completed validation testing, completed certification testing with Drummond and executed knowledge transfer to clients including support and client submission to Quality Net/PPS.● Client Engagement Manager: Acted as an advocate for up to 38 hospital clients. Support included weekly calls with stakeholders, monitoring support requests, workflow analysis when indicated and action plans to resolve identified issues, training and monthly industry newsletters to maintain engagement. ● System Development: Co-led the ONC Certification project for Meaningful Use 3 and all clinical quality requirements for Macra/Mips/PPC/HEDIS. Authored all development requirements utilizing SCRUM/Agile methodology; completed validation testing, executed certification testing with Drummond.● HIPAA Security Officer: Developed internal Policy/Procedures and Annual HIPAA certification training. ● Travel: 60-75%

● Primary responsibilities: Operations Manager @ six HCA hospitals. ● Staff scheduling, training, annual CEU requirements, monitoring staff performance/productivity, Employee scheduling for multiple sites in multiple cities averaging a 12% rate of unexcused absences region wide and productivity levels above goal ranges equipment inventory, compliance on all requests, led by example modeling the Lean Management Model. ● Developer: Internal policies/procedures, HIPAA regulations ROI for EHR customers. Preparation of legal documentation for HIM Director court appearances, collaboration with the HCA In-House Counsel and HIM Directors ordered to appear prior to release. ● Employee retention 7% loss with a 100% release compliance record, 100% Compliance with healthcare facility policies/procedures, HIPAA, HMO, JCAHO (TJC), Insurance ROI.● Regional Trainer/IT EHR Implementation Specialist. Development/Delivery: Training process, training collateral for internal/external HIM staff. ● HIM department duties/responsibilities, HIPAA training, New hires/orientation/IT training didactic, EHR system, OTJ for ROI, in-service development/training. ● Coordination/streamlining network installation with IT (90% compliance) including assembly/installation of hardware, system Access setup, EHR trainer. ● Workflow analysis to maximize productivity, development of regional "Best Practices" integrating HIM hospital Department policy/procedures compliant with Federal, State laws/regulations and accrediting agencies (TJC/JCAHO). Dedicated HCA service representative.

● Development/Delivery: Training process, training collateral for internal/external HIM staff● HIM department duties/responsibilities, HIPAA training, New hires/orientation/IT training didactic, EHR system, OTJ for ROI, in-service development/training● Coordination/streamlining network installation with IT (90% compliance) including assembly/installation of hardware, system Access setup, EHR trainer● Workflow analysis to maximize productivity, development of regional “Best Practices” integrating HIM hospital Department policy/procedures compliant with Federal, State laws/regulations and accrediting agencies (TJC/JCAHO)● Preparation of all ROI requests including collecting medical records, copying/scanning documents, preparation of legal documentation and delivery of record requests.● Meet with HIM Director and hospital legal team to prepare for court appearances.● Customer service representative in hospital settings. Managed walk-in requests and multiple phone lines.● Dedicated HCA service representative● Travel: 50-75%

Secondary Education And Teaching

Secondary Education And Teaching

Activities and Societies: Chi Omega Sorority

Bachelor Of Science - Bs, Teacher Education And Professional Development, Specific Subject Areas