Temporary Contract for Oklahoma Housing Finance Authority Responsible for maintaining knowledge of all regulations, policy and procedures for use in the daily processing and administration of the Section 8 Housing Choice Voucher (HCV) Program, as it relates to duties performed.Responsible for the mail out and receipt process of mail recertification packets for program participants.Responsible for receiving and reviewing information from clients concerning participant data, including review for completeness of recertification packets, pulling in-house verifications, sending requests for additional verifications, pulling backgrounds, scanning processed packets, receiving and responding to calls and inquiries regarding participant files.Advise clients on proper certification documentation process via telephone, correspondence, and in person.Responsible for maintaining secure access to program related software and ensuring that all security concerns regarding software, access and passwords are followed. Check in, sort, distribute, and scan mail and faxes to client files.Receives and directs visitors and clients to appropriate locations.Handle requests for information and data.Retrieves correspondence from the Rental Assistance area and processes by sorting, scanning or distributing accordingly.Provides relief for the Receptionist.Responsible for creating and maintaining written procedures for work processes performed. Procedures must be accessible for use by temporary or relief personnel.Reviews and maintains document image files.Provides information for various reports related to duties performed.Responsible for answering phones, retrieving messages and returning calls, responding to written and oral communications and requests for information promptly.

One on one excellent customer service and must be presentable, friendly and outgoing. Knowledge of the latest technology in the wireless industry preferred. Able to stand for long periods of time and be flexible with the demands of a fast paced, retail environment.

Assists program participants in developing vocational goals reflective of their skills, capabilities and interests. Manages participant progress towards achieving goals by creating and updating plans.Meets with participants to identify barriers to employment and develop strategies to manage these issues.Maintains complete, accurate and timely case notes and related records in manual and or electronic systems.Outreach to referrals who fail to show for appointment.Eligibility determination, data entry and case managementMay conduct orientations for outreach purposesMaintain contact with customer and employers for work experience activitiesMay assist with guidance for vocational training activities, support service's needsCreate update and ensure completion of plans according to contract deadlines.Attends scheduled supervision meetings to discuss participants progress.Other duties as assigned

• Load a delivery van at the beginning of your shift from pre-arranged carts• Follow a GPS and safely drive & deliver happiness to customers• Work either full-time (5 8hr days) or part-time (2-3 8hr days)• Professional & positive interaction with customers and co-workers• Use the latest technology in devices to manage the delivery process.• Ability to operate and navigate a delivery van• Ability to get in and out of a van all day and move boxes up to 50lbs

Loan Management Representative IOklahoma Student Loan Authority provides borrowers with accurate information and courteous assistance to help them successfully manage repaying student loans. Obtained Federal Security Clearance level 1. Provide exceptional customer service during every phase of the student’s education and repayment journey. Serve as project manager in leading the implementation. Receive inbound and make outbound dialer calls. Learned and followed government regulations and guidelines. Determine best repayment options for customers Review documents, forms and correspondence. Receive inbound and make outbound dialer calls Learn and follow government regulations and guidelines Determine best repayment options for customers Review documents, forms and correspondence Complete special projects in a timely manner, and as assigned Accurately process or update customer information Learn new skills with the opportunity for advancement Perform courier duties as assigned Complete special projects in a timely manner, and as assigned Accurately process or update customer information. Team player who worked productively with a wide range of people, including management, co-workers and customers Deliver superior customer care with the passion to exceed customer expectations and drive customer satisfaction throughout the organization. Ability to work independently without supervisory guidance Manage time effectively and efficiently; adapt quickly to changing priorities Professional demeanor Multi-tasking, problem solving, organizational, and analytical skills. Ability to follow written instructions and documented procedures and adapt to changes as necessary. Excellent written and verbal communication skills. General computer skills including, Microsoft Office, Word, Excel and keyboarding. tProvide exceptional one on one Customer service.

• Development of new business, Quote Specialist, Order Specialist, Office Manager. • Sell or solicit advertising space, time, or media in publications, signage, TV, radio, or the Internet. • Includes individuals who obtain leases for outdoor advertising sites or persuade retailers to use sales promotion display items. Prepare and deliver sales presentations to new and existing customers to sell new advertising programs and to protect and increase existing advertising. • Maintain assigned account bases while developing new accounts. Provide clients with estimates of the costs of advertising products or services. Locate and contact potential clients to offer advertising services. Explain to customers how specific types of advertising will help promote their products or services in the most effective way possible.Plan, direct, or coordinate one or more administrative services of an organization, such as records and information management, mail distribution, facilities planning and maintenance, custodial operations, and other office support services. Monitor the facility to ensure that it remains safe, secure, and well-maintained. Prepare and review operational reports and schedules to ensure accuracy and efficiency. Set goals and deadlines for the department. Acquire, distribute and store supplies. Analyze internal processes and recommend and implement procedural or policy changes to improve operations, such as supply changes or the disposal of records. Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction. Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

Work with employers and Business Solutions Team to pre-screen and refer qualified candidates, recruiting from the workforce center, and networking with Talent Development staff to fill job openings. Ensure that job postings are of the highest quality and in compliance; Assess employers’ needs and follows up to ensure those needs are met; Up-sell FCJL employers utilizing higher level services. Assist with EWA performance by utilizing lead sources to identify new employers and by utilizing REEMS reports to identify and reengage employers. Build and maintain relationship with employers seeking assistance in recruiting qualified job seekers. Ensure services including but not limited to job postings, hiring events, on-site recruiting, incentives, etc. are promoted and provided with excellence, in compliance and in a timely manner. Introduce Business Solutions services to new and repeat employers.Communicate job opportunities to Talent Development staff. Utilize internal and external sources to fill job openings. Excellent organization, planning and analytical skills with attention to detail. Working knowledge of database concepts and skills in MS Excel, Word, PowerPoint, and reporting. Excellent verbal and written communications skills. Ability to maintain a high level of accuracy in preparing, entering and analyzing information. Strong in human resource matters – recruiting, application process, interviewing hiring, termination, benefits, turnover analysis, job skill analysis, staff development. Working knowledge of Business Solutions services. Generalist on workforce matters and occupational requirements in a variety of industries. Strong listening skills with employers to assess their needs and offer quality candidates. Ability to perform in a fast paced environment with multiple priorities and able to work in high volume setting. Ability to handle sensitive materials and maintain confidentiality. Self-starter; self-directed and self-motivated.

Cut average cost per-hire by 20% and reduced average day-to-fill position by 35%Greatly enhanced the candidate screening process by working closely with hiring managers to understand their business requirements. Consistently scored in the top 20%on customer satisfaction reviews. Filled over 330 positions with premier candidates Utilized a wide range of methods to generate candidates, including web based sourcing, internal and external networks, job fairs and referral programs.Improved diversity hiring by 25% in support of corporate diversity initiative Partnered with other Performance Management Specialist, events team, and Business Services to build a candidate pool while delivering a comprehensive Diversity Talent Acquisition Training and hiring Plan to 15+ managers and HR Business Partners serving as liaison between Performance Team and Business ServicesEliminated usage of 3rd party staffing resources Reduced approximately $40,000 in monthly expenses that has dramatically improved customer serviceAided Director of Analytics and Performance in integrating ResCare staffing team Identify individuals that posse the right skills to meet/exceed metric. I work with management team to build strategic business plan on current performance and future direction of performance.Research, analyzed and translated data. Corrected errors in internal databaseProvide timely feedback to Director of Analytics and Performance while consistently met deadlines.Identify client needs and established procedures in compliance with their standardsWork closely with System Analysts Manager to support and maintain charts and structures for forecasting moduleMeet daily and weekly metric goals Conduct research to collect and assemble data for database

Managed client development and direct placement for Technology, Operations and Accounting positionsResponsible for requisition process and successful on-going recruitment efforts, including sourcing, evaluation and closing Technical, Marketing and Accounting positionsReferred job seekers to outside agencies for additional services.Facilitate customer access to supportive services, social services, training, education, and employment services, as well as job search mechanics i.e.: job search techniques, resume writing, and interview skills.Assess client aptitude, values, interest inventories and training needs in assessing job readiness. Serve as a liaison with instructors, businesses and other client resources. Worked closely with System Analysts Manager to support and maintain charts and structures for forecasting module.Ensure that customer file documentation meets regulatory guidelines and are completed in a timely manner.Assigned to 10-Week Claimant Special Task Force program.Screen job seekers and refer to hiring manager.Manage and maintain files.Provide career coaching, orientations, and interview preparation to job seekers.Strong understanding of labor market, vocational systems, internet, One-Stop services and One-Stop referral system.